Member Service Representative - Bilingual

Guadalupe Credit Union•Espanola, NM

5d•Onsite

About The Position

Guadalupe Credit Union is hiring a full-time Bilingual Member Service Representative to support members by processing accurate financial transactions and connecting them with financial tools and advice. This is an on-site position in Española, New Mexico, scheduled for 40 hours per week. Hours vary Monday through Friday between 8:00 AM and 6:00 PM, and Saturday from 8:30 AM to 1:30 PM. Starting pay is $21.00 per hour. The position involves regular communication with members and coworkers, extended periods of sitting and/or standing, and occasional walking, bending, reaching, and light lifting. These are typical physical demands and may be performed with or without reasonable accommodation. Applicants may be invited to complete a short skills assessment using a computer; candidates without computer access can contact the listed phone numbers to arrange to take it at a branch. Employment is subject to applicable background checks and drug screening. Guadalupe Credit Union provides reasonable accommodations to qualified applicants and employees with disabilities in accordance with applicable law.

Requirements

Bilingual in Spanish and English, including the ability to understand and speak fluently.
Cash handling experience is preferred.
Customer service experience is preferred.

Nice To Haves

Cash handling experience.
Customer service experience.

Responsibilities

Provide friendly, professional service and build rapport with members.
Accurately process deposits, withdrawals, loan payments, and other transactions.
Handle cash in accordance with GCU standards and procedures.
Identify member needs and make product or service referrals to support financial empowerment.
Collaborate with the team and other departments to ensure member needs are met.