Member Service Representative

ABNB Federal Credit Union • Yorktown, VA

5h • $18 - $19 • Onsite

About The Position

The Member Service Representative assists members and prospective members with their Credit Union needs. The role processes financial transactions independently and efficiently, explains services, establishes new accounts, responds to problems, and directs members to the appropriate person or department. The representative ensures assigned sales, service, and operational functions are performed efficiently and within guidelines. Member support is provided through in-branch interactions, incoming and outbound calls, the message center, and email.

Requirements

• High school diploma or equivalent.
• One to three years of similar or related experience.
• Ability to operate a PC and related software programs with average speed and accuracy.
• Time management and organizational skills.
• Excellent interpersonal skills for communicating with members and employees in person, electronically, and by phone.
• Ability to handle personal contact for first-level conflict resolution, relationship building, and soliciting cooperation.
• Ability to discuss confidential matters with discretion, diplomacy, and tact.
• Ability to sit or stand at a computer for extended periods and lift up to 15 pounds.

Nice To Haves

• Experience with Microsoft Office, Outlook, and SharePoint.

Responsibilities

• Present and explain Credit Union products and services, helping members and prospective members identify products that meet their financial needs.
• Perform routine transactions, including deposits, withdrawals, cash advances, loan payments, transfers, check cashing, cashier’s checks, Visa gift cards, reloadable travel cards, and debit card issuance.
• Open and close all types of accounts and perform file maintenance, ensuring required signatures and documents are collected.
• Answer questions and resolve problems by listening, asking questions, understanding the issue, and identifying solutions.
• Maintain a professional and courteous attitude with coworkers, members, management, board members, and outside vendors.
• Support other branch locations and the Contact Center as needed.
• Follow safety and security rules and regulations and help maintain the condition and appearance of the branch.
• Participate in training and continuing education classes approved or recommended by supervisors, including online training.
• Perform other duties as assigned.

Benefits

• Affordable medical, dental, and vision plans.
• Paid time off accruing from the first day.
• 11 paid federal holidays each year.
• 401(k) matching up to 4% with immediate vesting, plus an additional 2% match with future vesting.
• Company-paid short-term and long-term disability coverage.
• Company-paid employee life and AD&D coverage.
• Tuition reimbursement.
• Competitive pay with opportunities for annual raises and promotions.
• Paid community involvement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED