Member Service Representative- Bear- Glasgow YMCA Family Location
About The Position
The Member Service Representative will provide an excellent customer service experience to members and prospects. This role involves managing incoming calls, interacting with customers in person, via telephone, or email to provide information about membership, programs, and services. The representative will address membership complaints and comments, providing appropriate solutions and follow-up to ensure resolution and member satisfaction. This position contributes to the team effort by accomplishing related results as needed and engaging members to build sustainable relationships of trust through open and interactive communication.
Requirements
- Strong interpersonal and communication skills to serve a diverse community.
- High School Diploma or equivalent experience and or education.
- Must be able to communicate well, have good human relation skills, and have a general knowledge of office routines.
- Must be able to stand for periods of time, give prospective members tours throughout the facility, answer telephones, and typing member information into the computer.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Previous customer service, sales, or related experience.
- Basic knowledge of computers.
Nice To Haves
- Multi-Lingual
Responsibilities
- Provide an excellent customer service experience to members and prospects.
- Contribute to team effort by accomplishing related results as needed.
- Manage effectively large amounts of incoming calls.
- Engage members to help build sustainable relationships of trust through open and interactive communication.
- Interact with customers in person, telephone, or email in order to provide information about membership, programs and services in a manner that is prompt, warm and friendly.
- Address membership complaints and comments providing appropriate solutions and follow-up to ensure resolution and member satisfaction.
- Other tasks as assigned.
Benefits
- 12% Employer-Funded Retirement Plan upon meeting eligibility
- Learning and development workshops
- Career advancement opportunities
- Staff Discounts on Programs & Services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
