Member Experience & Sales Lead- Western YMCA Family Location
YMCA of Delaware•Newark, DE
•Onsite
About The Position
Our Promise: Ensure every youth and teen we serve is on a pathway to success Improve the health and wellbeing of every individual and family we serve Unite communities and inspire service to others
Requirements
- Strong interpersonal and communication skills to serve a diverse community.
- High School Diploma or equivalent
- Two (2) years of sales, customer service and/or related experience.
- Strong customer service.
- Must be able to work occasional evenings and weekends.
Nice To Haves
- Multi-Lingual
Responsibilities
- Champion of the YMCA of Delaware brand; driving the membership experience from transactional to transformational across all levels of staff and departments.
- Drive sales training conversations with staff and consistently focus on closing membership sales through excellent tours and value driven conversations.
- Develop and deliver training on YMCA products and services.
- Develops strategies to motivate staff and achieve sales and retention goals.
- Implement Welcome Center procedures.
- Deliver outstanding tours, tour tracking, scheduling of fitness orientations and onboarding for new members.
- Represent the YMCA at Community Outreach events (may include nights and weekends).
Benefits
- Full benefits package including Dental, Vision & Health Insurance
- Generous PTO vacation, 12 paid holidays, and sick leave
- Free Nationwide Y Membership for your Household
- 12% Employer-Funded Retirement Plan upon meeting eligibility
- Learning and development workshops
- Career advancement opportunities
- Staff Discounts on Programs & Services and more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
101-250 employees
