Member Service Representative (Full-Time) - Eastlake

Navy Federal Credit Union•Chula Vista, CA

5d•$24 - $32•Onsite

About The Position

The Member Service Representative provides members and prospective members with the full range of Navy Federal Credit Union products and services, including depository accounts such as checking, savings, certificates, IRA, revocable trust, and estate accounts; lending products; and credit and debit cards. The role performs moderately complex platform banking functions under supervision while developing confidence and independence. The position is based at the Eastlake branch in Chula Vista, California. Hours are scheduled Monday through Saturday based on business needs. Based on business needs, the employee may be required to work at or permanently transfer to neighboring branches within a reasonable commuting distance.

Requirements

Experience building effective relationships through rapport, trust, diplomacy, and tact.
Effective research, analytical, and problem-solving skills.
Experience working independently and in a team environment.
Experience maintaining composure in a high-production and changing environment.
Experience navigating multiple systems efficiently and adapting to evolving technologies.
Effective skill exercising sound judgment and making informed decisions.
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment.
Effective verbal and written communication skills to engage with members and colleagues.

Nice To Haves

Working knowledge of deposit and loan products, services, and operational procedures.
Experience in customer service, preferably in banking or a financial institution.

Responsibilities

Provide basic counseling on available products and services to meet member needs.
Assist members with opening and maintaining deposit accounts, loans, and other financial products.
Research and resolve basic account discrepancies and service requests.
Identify opportunities to cross-service products and enhance member relationships through education.
Understand and comply with relevant federal and institutional regulations related to financial products and services.
Support team members by sharing knowledge and best practices as experience grows.
Ensure cash and other negotiable instruments are handled properly and securely.
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
Perform other duties as assigned.
Remain cognizant of and adhere to Navy Federal policies, procedures, and regulations pertaining to the Bank Secrecy Act.