Member Service Representative (Anderson, IN)

Thrive Credit Union • Anderson, IN

1d • Onsite

About The Position

As a member of our front-line staff, the Member Service Representative will have the primary responsibility of performing member transactions accurately and efficiently. Member Service Representatives will gain a basic understanding of all products and services of Thrive Credit Union to ensure we tailor our products and services to our members’ individual needs.

Requirements

• High school diploma or GED is required
• Cash handling and member service experience is strongly preferred.
• Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.
• Must be available to work the required schedule, including Saturdays
• Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• PC and internet proficiency
• Strong organizational skills with attention to detail

Responsibilities

• Welcomes and establishes relationships by getting to know the members of Thrive Credit Union to provide wow customer service.
• Responsible for processing transactions in a proficient and accurate manner.
• Recommend products and services that will be beneficial and meet the member’s needs.
• Be responsive to member needs and work to address problems and concerns in a professional and courteous manner in person, by phone, and/or via electronic services including e-mail and text.
• Exhibits wow customer service behaviors, and adherence to operational procedures and processes.
• Gain knowledge and understanding of compliance and regulatory requirements.
• Work as a team to complete daily tasks, demonstrating respect and professionalism with all employees and members of Thrive Credit Union.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED