Member Service Representative / Teller (Part-Time)

Horizons North Credit Union • Westminster, CO

2d • $17 - $19 • Onsite

About The Position

Horizons North Credit Union is seeking a part-time Member Service Representative to be the first point of contact for members. This role involves assisting members with financial transactions, educating them on credit union products and services, and building long-term relationships by assisting with various financial functions. The ideal candidate enjoys creating a welcoming environment and has a passion for helping people achieve their financial goals.

Requirements

• At least 6 months of cash handling experience
• High school diploma or equivalent
• Customer service skills
• Strong verbal and written communication skills
• Active listening skills
• Strong organization skills
• Exceptional accuracy

Nice To Haves

• Work experience in a financial institution preferred

Responsibilities

• Serving as a first point of contact to members, providing prompt, consistent, courteous, and personal service to members and teammates
• Providing accurate and timely information to members on all credit union products and services, recommending solutions to meet member needs, and referring members to other credit union staff as appropriate
• Processing a wide variety of financial transactions, involving: check cashing; cash withdrawals; cash deposits; loan payments, balancing, opening/posting night deposits, maintaining the coin machine; ordering teller supplies; maintaining an adequate inventory money orders and travelers checks, processing payroll deductions, establishing new accounts and making changes to existing accounts, and other financial transactions
• Educating members on the use of automated services and tools such as online banking, eStatements, and bill pay
• Ensuring the accuracy and timeliness of all work through regular and unscheduled spot-checks, proofing, balancing, verification of dual controls, and review of credit union policies and procedures.
• Cross-training peers on member service policies, practices and procedures, as required or requested
• Maintaining the security and confidentiality of all credit union documents, files, financial systems, currency, and member information. Following security protocols to consistently validate for positive member identification via contact in-person or by phone. Documenting and promptly informing immediate supervisor of non-compliance
• Providing or performing, as directed, teller replenishments; balancing the cash vault; breaking down cash received; ordering cash; setting up teller cash drawer(s) for designated peers; entering general ledger journals for the cash vault; and providing over-ride authority to peers, as directed
• Performing other related duties, including special projects, as required or requested

Benefits

• The base salary offered will be based on experience and qualifications
• An offer of employment from Horizons North Credit Union will be contingent on the successful completion of a criminal background check.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED