Part Time Member Service Representative - Teller

Postcity Financial Credit Union•Long Beach, CA

just now•Onsite

About The Position

PostCity Financial Credit Union is dedicated to providing exceptional financial services and fostering a welcoming community for our members. We are currently seeking a friendly, detail-oriented Part-Time Member Services Representative to join our team at the Long Beach Branch. This role offers up to 24 hours per week and provides an excellent opportunity to develop your career in the financial services industry while making a positive impact on our members’ financial well-being.

Requirements

Previous experience in banking, financial services, or customer service preferred
Strong interpersonal and communication skills
Ability to handle cash accurately and efficiently
Detail-oriented with excellent organizational skills
Ability to work independently and as part of a team
Proficiency with digital banking platforms and basic computer skills
High school diploma or equivalent required
Minimum of 1 year member services experience in a Credit Union or financial institution is highly desirable.
Excellent verbal and written communication skills, including writing business correspondence.
Excellent interpersonal skills
Ability to work 24+ hours a week, Monday through Friday, and the occasional weekend day.
Goal driven and able to meet or exceed established cross-sell goals.
PC and calculator proficient, including experience with Microsoft products, Word, Excel and Outlook.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to work independently or within a team to accomplish goals and objectives.
Ability to provide attention to detail with accurate and consistent results.
Must be able to effectively handle multiple, simultaneous, and changing priorities.
Must be able to operate office/branch equipment including telephone, copier, scanner, cash recycler, and ATM.
Working knowledge of operational regulations, laws, and principles

Nice To Haves

additional financial certifications are a plus

Responsibilities

Assist members with teller transactions, including deposits, withdrawals, and account inquiries
Provide excellent customer service by addressing member needs and questions promptly and professionally
Cross-sell products and services to meet or exceed individual and branch sales goals
Handle cash accurately and perform cash drawer balancing in a timely manner
Support members with opening, closing, and maintaining accounts
Process routing file maintenance on member accounts to ensure accuracy
Assist members with online and mobile banking login issues and provide guidance on digital banking services
Maintain compliance with all banking policies, procedures, and security standards