MEMBER SERVICE REPRESENTATIVE - PT

Sound Credit Union•Tacoma, WA

2d•$20 - $25•Onsite

About The Position

Sound Credit Union is currently seeking a Part-Time Teller / Member Service Representative to join the team at our Pac Ave Branch. If you have a passion for helping others, possess a sense of curiosity, enjoy problem-solving, value building customer relationships, and are seeking a place that offers opportunities for professional development, then a position at Sound may be the perfect fit for you. We offer a unique Branch Progression Model that is designed to provide you with advancement in your role and an increase in your salary through on-the-job training and structured compensation increases. The target salary range for this position is $20.00 - $22.50 depending on previous experience and education. The full salary range is $20.00 – $25.00. As a branch employee, you will also be eligible for a wide range of incentives tied to certain products and services, paid out quarterly. This plan rewards team members for exceeding production goals set by Credit Union Leadership. When a branch meets its quarterly goals and audit, we provide a monetary incentive to the team members.

Requirements

One-year experience in a customer service position required.
High School Diploma or equivalent required.
Must be bondable.
Employer sponsorship to secure or maintain employment authorization is not available.
Notary and NMLS certifications are necessary for UA II level and higher and require US citizenship or permanent legal residency in order to be obtained as per WA State Law.

Nice To Haves

Cash handling and retail sales experience is preferred.

Responsibilities

As the first point of contact, you will assist our members with financial transactions, respond to inquiries, build relationships, and provide information on account status, balances, and loan details to deliver exceptional member service.

Benefits

100% employer paid premiums for medical and vision for yourself and more than 70% for dependent’s premiums.
401k match dollar for dollar up to 4% – plus an additional discretionary profit share.
60 hours of Paid Time Off (PTO) each year, with increases over tenure.
Up to 25 hours of employer paid Work/Life Balance time, awarded annually.
10 employer paid Federal Holidays every year.
Up to 3% annual salary equivalent annual bonus may be awarded when the Credit Union meets its goals, paid each November.
Up to $50/month gym/lifestyle reimbursement.
Incentives for multilingual speakers.
Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services.
Free and/or discounted banking services and loans.
Employee Charitable Matching Program.
Free ORCA pass.