Part-time Member Service Representative III

Beacon Credit Union•Marion, IN

About The Position

The Member Service Representative III ensures members and potential members receive fast, courteous, and accurate service with financial transactions. The role explains products and services, sets up new accounts, performs teller transactions, responds to problems, and directs members to other service areas as needed. It also supports consumer loan applicants by discussing their needs and financial position, explaining loan programs and options, assisting with applications, and reviewing approved loan terms and conditions. This position handles a range of member transactions and account services, including deposits, withdrawals, loan payments, IRA and HSA contributions, Visa payments and cash advances, money orders, cashier’s checks, coin processing, account maintenance, and related documentation. The representative identifies opportunities to connect members with relevant products and services, helps members access additional credit union services, and resolves inquiries and problems within their authority. The position is part-time, standardly working 20–29 hours per week. Standard hours fall Monday through Friday, 8:15 a.m.–5:15 p.m., and Saturday, 8:30 a.m.–12:15 p.m., with 1–2 Saturdays off per month and at least one full day off per calendar week. Hours may vary based on member center coverage needs, and the employee may periodically be asked to work at another member center.

Requirements

One to three years of prior banking experience.
High school diploma or HSE.
Excellent cash-handling and member service skills.
Excellent working knowledge of Beacon products and services.
Ability to work independently and as a team member.
Strong attention to detail.
Basic knowledge of personal computer operations and related software programs.
Ability to cross-sell Beacon products and services according to member needs.
Flexibility to work hours that may vary based on member center coverage needs and to periodically work at another member center.

Responsibilities

Open, close, and maintain consumer and business checking and savings accounts, CDs, IRAs, and HSAs.
Perform Chexsystems screening, deceased processing, stop payments, and card disputes.
Interview member loan applicants to gather information about their consumer loan needs, earnings, and financial position.
Explain loan programs, evaluate member needs, and recommend loan options.
Assist members with consumer loan applications and review approved loan terms and conditions with them.
Receive and process deposits by cash or check in person, through the night depository, or by mail.
Disburse share withdrawals by cash or check and process coin.
Receive and process loan payments and IRA or HSA contributions.
Process Visa payments and cash advances.
Sell money orders and cashier’s checks to members.
Balance the cash drawer and daily transactions; scan checks and teller work daily.
Identify cross-sell opportunities and offer products and services according to member needs.
Ensure person, organization, and account information is properly recorded and updated in the Core system and Superior IRA.
Scan and save required member service documentation, including applications, certificates, and legal documents, to Application Xtender.
Assist members in obtaining access to services such as check ordering, ATM or check cards, Touch Tone Teller, Beacon Online Banking and Bill Pay, direct deposit, e-statements, email alerts, safe deposit boxes, and outgoing wire requests.
Respond to member inquiries about Credit Union products and services.
Resolve problems within their authority and refer problems beyond their authority to their supervisor.
Perform other duties as assigned.