Member Service Representative III (Dispatcher)
About The Position
AAA Oregon/Idaho is looking for individuals who are passionate about helping people to join our World-Class Call Center Dispatch Team on our Evening & Overnight Shifts! The Member Service Representative III/Dispatcher assists AAA members by dispatching service vehicles and using compute-assisted dispatch systems. In this position, you will determine the appropriate level of service, route calls, and accurately record information via computer while providing top quality member service. The Call Center is a fun and energetic environment that is looking for caring individuals that enjoy helping people.
Requirements
- Strong verbal communication and interpersonal skills.
- Ability to manage a variety of inbound calls, including members calling in an emergency, high stress situation.
- Highly professional computer skills required; ability to work quickly in multiple systems and while on phone.
Nice To Haves
- Customer service, retail and/or hospitality experience preferred.
- Bilingual (English/Spanish) a plus.
Responsibilities
- Assists AAA members by dispatching service vehicles.
- Uses compute-assisted dispatch systems.
- Determines the appropriate level of service.
- Routes calls.
- Accurately records information via computer.
- Provides top quality member service.
Benefits
- Shift differentials up to an additional $3.75 per hour.
- Bilingual differentials up to an additional $3.75 per hour.
- Support your growth.
- Reward your commitment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
