Northern Member Service Representative-2

AIR ACADEMY•Parker, CO

10d•$22 - $27•Onsite

About The Position

At Air Academy Credit Union, Member Service Representatives (MSRs) are frontline heroes who make a difference in members' daily lives. As an MSR II, you will build relationships with members and help their dreams become a reality by providing custom caring solutions. Recognized as a Gazette Best Workplace since 2017, Air Academy Credit Union is committed to improving the lives of its members and communities by doing what is right, not what is easy. With assets over $810 million and over 43,000 members, AACU walks alongside its members on their financial journey, making their goals their own and building stronger communities. Each year, AACU gives time, money, and resources to numerous community organizations, projects, and programs.

Requirements

High school diploma or equivalent.
Excellent communication and organizational skills.
Availability to work branch hours as needed including scheduled Saturdays.
Ability to educate and promote credit union products and services.
Meets or exceeds individual and branch goals for referrals and closed sales.
Must have a valid driver’s license and reliable transportation.
Paid pre-employment drug testing, consumer credit history checks and criminal background checks.
Must be authorized to work in the U.S. as required by federal law.

Nice To Haves

Member Focused – Our members are our number one priority and serving them with a sense of urgency is our primary focus.
Patient – Investing time to build rapport and develop a detailed and personalized approach to achieve financial wellness.
Compassionate – Uses active listening to work alongside our members while creating a positive and encouraging environment.
Adaptable – Ability to change gears quickly to meet the member’s needs.
Decisive – Acting with confidence and providing clear solutions and goals when helping membership.

Responsibilities

Provide comprehensive financial services to AACU members, including consumer loans and cash transactions.
Promote and cross-sell credit union products such as checking and savings accounts, loans, certificates of deposit (CDs), and credit cards.
Originate and process consumer loans, including credit reviews, application submissions, and loan maintenance.
Handle complex account maintenance tasks, such as joint removals, fraud transfers, and closing member accounts.
Assist members with electronic banking and promote credit union electronic delivery channels, including smartphone and tablet applications.
Conduct branch audits and actively participate in branch and credit union events to engage with the community.
Maintain professional and courteous service to internal and external customers, adhering to AACU's core values of Responsibility, Education, Inclusiveness, and Growth.
Oversee daily branch operations in the absence of the Branch Manager and ensure compliance with internal policies and federal/state regulations.