Member Service Representative II- Mortgage Loan Originator, Contact Center Operations
About The Position
To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation (CCO). Provide information regarding Navy Federal products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for mortgage and/or other Navy Federal accounts. May perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other Navy Federal accounts. To advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.
Requirements
- 24/7 high volume, schedule-driven and structured contact center operation experience
- Knowledge of Navy Federal products and services
- Active listening skills
- Multiple system adaptability
- Engagement methods
- Ability to perform transactions or related functions for mortgage and/or other Navy Federal accounts
- Ability to perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other Navy Federal accounts
- Ability to advise members of other products and services that may fit their needs
Responsibilities
- Respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation (CCO).
- Provide information regarding Navy Federal products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service.
- Perform transactions or related functions for mortgage and/or other Navy Federal accounts.
- May perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other Navy Federal accounts.
- Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.
Benefits
- Highly competitive pay
- Generous benefits and perks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
