Member Service Representative II - Contact Centre

Conexus Credit Union • Saskatoon, SK

1d • Onsite

About The Position

At Conexus, we are focused on supporting our members with their needs of today, while also helping them pursue their goals for the future. It’s more than conducting a banking transaction, it’s about providing insightful content, tools, expert advice, and a full suite of products to inspire confidence in their financial decision-making. We prioritize performance excellence, and our employees champion each member’s success, ultimately contributing to a thriving province.

We are curious, courageous, confident and committed. Our values ensure we consistently deliver outstanding member experiences. As employees, we are more than just individuals who come to work each day, each role is a vital part of Conexus.

As of January 1, 2026, Conexus, Cornerstone, and Synergy credit unions have merged into one provincial credit union serving over 200,000 members in 57 branches across 50 Saskatchewan communities.

We acknowledge that our Conexus offices and facilities are located on Treaty 2, 4, 5, 6, 8 and 10 lands. These are the traditional lands of the Cree, Dakota, Dene, Lakota, Nakota and Saulteaux peoples, as well as the homeland of the Métis.

We are looking for a dynamic, reliable Member Service Representative II - Contact Centre. This opportunity is available as a temporary position up to 6 months. As a Member Service Representative II, you are the first point of contact for our members, supporting them through meaningful conversations, offering tailored financial solutions, and helping them reach their goals.

Our Contact Centre's core business hours are Monday - Thursday 8:00am to 8:00pm, Friday 8:00am to 6:00pm and Saturday 8:00am to 4:00pm.

This opportunity is available to all Conexus locations, depending on space availability.

Requirements

• 2 years’ experience working in a customer service role

Nice To Haves

• Experience working in the financial industry is considered an asset
• Experience in a call centre environment is considered an asset
• Experience working within DNA core banking system

Responsibilities

• Taking incoming calls from members, building solid relationships and becoming a trusted financial partner, who proactively uncovers and identifies member needs through meaningful conversation
• Assisting members with their everyday account related activities and providing financial services advice and solutions to meet their needs
• Handling a variety of non-cash services like opening memberships, deposit accounts, RRSP's and TFSA's, all while using your communication skills across phone, email and chat.
• Helping to educate our members on the value of our products and services by providing the most up-to-date and relevant financial information available
• Growing and adapting your skills and knowledge in order to consistently perform with confidence

Benefits

• Preferred rates for all your banking needs helping to make life more affordable.
• Vacation benefits, giving you time to spend on what’s most important to you.
• Competitive benefit package options covering off all aspects of personal wellness.
• Pension matching to support you towards retirement.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees