Member Service Representative I-On Site
Northrop Grumman Federal Credi•Linthicum, MD
•$23 - $27•Onsite
About The Position
Under supervision, this role is responsible for promoting credit union products and services to members via telephone or in person. The position provides counsel to new and existing members regarding various credit union services, with an emphasis on current promotions. Performs assigned member transactions as required. Depending on location and branch volume, may be required to support other departments up to 75% of the time, including inbound and outbound member service phone calls.
Requirements
- High school graduate or equivalent.
- One to three years of experience within a financial institution.
- Demonstrated success in opening new accounts.
- Demonstrated success in delivering excellent member service.
- Demonstrated success in processing and funding consumer loans.
- Advanced knowledge of credit union products and services.
- Ability to manage workflow under minimal supervision.
- Effective organizational and communication skills.
- Emphasis on professionalism and delivering high-quality member service.
- Working knowledge of Microsoft Word.
- Advanced knowledge of the credit union’s core system.
Responsibilities
- Promote credit union products and services to members.
- Provide counsel to new and existing members on credit union services and promotions.
- Perform assigned member transactions.
- Support other departments as needed (up to 75% of the time), including inbound and outbound member service phone calls.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- 401(k)-profit sharing plan with employer matching
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
