PT Member Service Representative - N. Federal

Zing Credit Union•Denver, CO

1d•Onsite

About The Position

The Member Service Representative I at Zing Credit Union’s N. Federal branch is a first point of contact for members, providing service and helping them navigate financial needs. The role processes transactions, opens accounts, answers questions, and promotes helpful products with professionalism, accuracy, and care. It also supports members with services such as IRAs, Certificates of Deposit, and electronic banking. The position supports Zing’s people-over-profit mission by educating members rather than focusing on upselling. It involves following credit union regulations and internal procedures, maintaining accurate records, and contributing to a positive branch environment. The work is in an office setting within a branch. The schedule is part-time: three full weekdays and Saturday, 8:30 a.m. to 1:30 p.m., with a flexible schedule.

Requirements

High school diploma or equivalent.
Six months to two years of customer service or cash-handling experience.
Strong verbal communication and interpersonal skills.
Basic math and accounting knowledge.
Ability to remain professional under pressure and in high-traffic environments.
Trustworthiness and a strong sense of integrity and confidentiality.
Ability to learn quickly and follow structured procedures accurately.
Ability to read and interpret safety rules, instructions, and procedural manuals.
Ability to write routine emails and speak effectively with members and coworkers.
Ability to interpret policies and apply them to daily operations.
Basic analysis and sound judgment within well-defined guidelines.
Professionalism and courtesy when interacting frequently with members and staff.
Proficiency with 10-key by touch.
Comfort using standard office software and credit union core systems, or ability to learn them quickly.

Nice To Haves

Familiarity with banking or credit union systems.

Responsibilities

Accurately process deposits, withdrawals, payments, and transfers while maintaining cash drawer limits.
Open and close member accounts and answer questions about products and services.
Cross-sell services that benefit members’ financial well-being and log interactions accordingly.
Load loan applications into the system as directed.
Balance vault, ATM, and cash machines as needed, and restock marketing materials.
Assist members with complex services such as IRAs and Certificates of Deposit.
Refer unresolved issues to an MSR II or leadership when necessary.
Ensure transactions comply with credit union regulations and internal procedures.
Maintain accurate records and prepare required reports.
Support team goals and contribute to a positive branch environment.
Perform other duties as assigned.