PT Member Service Representative - Littleton

Zing Credit Union • Littleton, CO

13d • Onsite

About The Position

The Member Service Representative I at Zing Credit Union’s Littleton branch is a first point of contact for members, providing service and support with their financial needs. The role processes transactions, opens accounts, answers questions, and promotes products and services that benefit members. It also supports more advanced services, including IRAs, Certificates of Deposit, and electronic banking. The position contributes to Zing’s people-focused mission by educating members rather than upselling and providing professional, accurate, and considerate service.

This part-time role has a flexible schedule of three full weekdays plus Saturdays from 8:30 a.m. to 1:30 p.m. The work takes place in an office setting within a branch and involves extended periods of sitting and computer use, as well as occasional bending, kneeling, and lifting up to 30 pounds. Reasonable accommodations will be made for individuals with disabilities.

Requirements

• High school diploma or equivalent.
• Six months to two years of customer service or cash-handling experience.
• Strong verbal communication and interpersonal skills.
• Basic math and accounting knowledge.
• Ability to remain professional under pressure and in high-traffic environments.
• Trustworthiness and a strong sense of integrity and confidentiality.
• Ability to learn quickly and follow structured procedures accurately.
• Ability to read and interpret safety rules, instructions, and procedural manuals.
• Ability to write routine emails and speak effectively with members and coworkers.
• Ability to interpret policies and apply them to daily operations, using basic analysis and good judgment within well-defined guidelines.
• Professionalism and courtesy in frequent interactions with members and staff.
• Proficiency with 10-key by touch.
• Comfort using standard office software and credit union core systems, or ability to learn them quickly.
• Ability to perform occasional bending, kneeling, or lifting up to 30 pounds.

Nice To Haves

• Familiarity with banking or credit union systems.

Responsibilities

• Accurately process deposits, withdrawals, payments, and transfers while maintaining cash drawer limits.
• Open and close member accounts and answer questions about products and services.
• Cross-sell services that benefit members’ financial well-being and log interactions.
• Load loan applications into the system as directed.
• Balance the vault, ATM, and cash machines as needed and restock marketing materials.
• Assist members with complex services such as IRAs and Certificates of Deposit.
• Refer unresolved issues to an MSR II or leadership when necessary.
• Ensure transactions comply with credit union regulations and internal procedures.
• Maintain accurate records and prepare required reports.
• Support team goals and contribute to a positive branch environment.
• Perform other duties as assigned.

Benefits

• Tuition reimbursement.
• Ongoing on-the-job training.
• Two-week onboarding program for new hires.
• Company outings, potlucks, and holiday parties.
• Paid birthday off.
• Employees have opportunities to volunteer with local nonprofits and organizations.
• Additional benefits are listed on the company careers website.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED