Member Service Representative I
About The Position
AmeriCU Credit Union is seeking a Member Service Representative in Syracuse, New York, to deliver exceptional member experiences and build meaningful relationships. The role supports the credit union’s mission of helping members achieve financial success. It is full-time, with a starting rate of $19.84 to $24.80 per hour depending on experience, and is eligible for incentives and bonuses. The representative serves as a primary liaison for traditional teller transactions and interactive teller machine (ITM) technology, while helping members use digital tools. The role also supports member relationship growth, account servicing, compliance, new-hire training, and engagement in the local community.
Requirements
- Strong customer service and relationship-building skills.
- Ability to work in a fast-paced, team-focused environment.
- Comfort with technology and willingness to support members with digital tools.
- Strong attention to detail and organizational skills.
- Commitment to meeting goals and contributing to team success.
Responsibilities
- Greet members enthusiastically, model the team culture, and act as the primary liaison for traditional teller transactions and interactive teller machine technology.
- Retain, expand, and acquire member relationships by cross-selling products, conducting courtesy calls, and meeting annual sales and relationship goals.
- Collaborate with business partners to deepen member relationships and accurately record member interactions in the CRM system.
- Serve as the lead trainer for desk and teller line new hires within the Financial Center, providing regional support as needed.
- Perform account servicing and file maintenance while adhering to credit union policies, operational risk controls, and regulatory standards, including BSA and SAFE Act requirements.
- Demonstrate active involvement and engagement within the local community.
Benefits
- Competitive medical, dental, and vision plans.
- Health Savings Account contributions.
- Generous paid time off and paid holidays.
- 401(k) with employer match after one year.
- Employee Assistance Program.
- Tuition reimbursement after one year for full-time employees.
- Company-paid life insurance and AD&D.
- Enhanced short-term disability coverage.
- Employee appreciation events and a strong team culture.
- Incentive and bonus eligibility.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
