Member Service Representative I

Community West Credit Union•Grandville, MI

2d•Onsite

About The Position

Join the Community West Family! At Community West Credit Union, we believe in people helping people. For over 50 years, we’ve proudly served our West Michigan communities with integrity, personalized care, and a commitment to making financial lives better. If you’re looking for a place where your work truly matters—and where you’re supported, valued, and encouraged to grow—your next career step is right here! We don’t just offer a job; we offer a workplace you can be proud of.

Requirements

High school diploma or GED
Communicates clearly, respectfully, and professionally
Comfortable with using a computer, Word, and Excel
Basic math skills are required
A member-first mindset

Nice To Haves

keyboard literacy is helpful

Responsibilities

Provide prompt and courteous support to members by assisting with their financial needs and service requests.
Answer basic questions related to accounts, payments, products, and services to ensure a positive member experience.
Perform member transactions including deposits, withdrawals, money orders, cashier's checks utilizing the CBX system.
Maintain a cash drawer or pod and have the ability to accurately account for funds received and dispersed throughout the workday.
Respond to member inquiries promptly, professionally, and in line with established policies and security procedures.
Provide accurate information about accounts, payments, products, and services, while identifying opportunities to recommend CWCU offerings.