Member Service Representative I
AmeriCU Credit Union•City of Rome, NY
•$20 - $25•Onsite
About The Position
AmeriCU Credit Union is seeking a Member Service Representative who is passionate about delivering exceptional member experiences and building meaningful relationships. As a Member Service Representative, you’ll play a key role in supporting our mission of helping members live life, dream big, and achieve financial success.
Requirements
- Strong customer service and relationship-building skills
- Ability to work in a fast-paced, team-focused environment
- Comfort with technology and willingness to support members with digital tools
- Strong attention to detail and organizational skills
- Commitment to meeting goals and contributing to team success
Responsibilities
- Welcome and assist members in a professional, friendly, and engaging manner aligned with our MVP-1 Team culture
- Serve as a primary contact for members, supporting both ITM technology interactions and traditional teller transactions
- Build relationships by identifying member needs and referring appropriate credit union products and services
- Conduct outreach through courtesy calls and in-person interactions to retain, expand, and acquire member relationships
- Partner with internal teams to support member growth and deepen existing relationships
- Meet or exceed performance and service goals
- Support onboarding and training for new hires within the financial center; may assist at other locations as needed
- Accurately document member interactions in the CRM system
- Perform account servicing and maintenance with attention to detail
- Maintain compliance with all regulations and policies, including Bank Secrecy Act (BSA) and SAFE Act requirements
- Actively participate in community engagement initiatives
Benefits
- Competitive Medical, Dental, and Vision plans
- Health Savings Account contributions
- Generous Paid Time Off and Paid Holidays
- 401(k) with employer match after one year
- Employee Assistance Program
- Tuition Reimbursement (after one year, full-time)
- Company-paid Life Insurance and AD&D
- Enhanced Short-Term Disability coverage
- Employee appreciation events and a strong team culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
