Member Service Representative I

AmeriCU Credit UnionCity of Rome, NY
$20 - $25Onsite

About The Position

AmeriCU Credit Union is seeking a Member Service Representative who is passionate about delivering exceptional member experiences and building meaningful relationships. As a Member Service Representative, you’ll play a key role in supporting our mission of helping members live life, dream big, and achieve financial success.

Requirements

  • Strong customer service and relationship-building skills
  • Ability to work in a fast-paced, team-focused environment
  • Comfort with technology and willingness to support members with digital tools
  • Strong attention to detail and organizational skills
  • Commitment to meeting goals and contributing to team success

Responsibilities

  • Welcome and assist members in a professional, friendly, and engaging manner aligned with our MVP-1 Team culture
  • Serve as a primary contact for members, supporting both ITM technology interactions and traditional teller transactions
  • Build relationships by identifying member needs and referring appropriate credit union products and services
  • Conduct outreach through courtesy calls and in-person interactions to retain, expand, and acquire member relationships
  • Partner with internal teams to support member growth and deepen existing relationships
  • Meet or exceed performance and service goals
  • Support onboarding and training for new hires within the financial center; may assist at other locations as needed
  • Accurately document member interactions in the CRM system
  • Perform account servicing and maintenance with attention to detail
  • Maintain compliance with all regulations and policies, including Bank Secrecy Act (BSA) and SAFE Act requirements
  • Actively participate in community engagement initiatives

Benefits

  • Competitive Medical, Dental, and Vision plans
  • Health Savings Account contributions
  • Generous Paid Time Off and Paid Holidays
  • 401(k) with employer match after one year
  • Employee Assistance Program
  • Tuition Reimbursement (after one year, full-time)
  • Company-paid Life Insurance and AD&D
  • Enhanced Short-Term Disability coverage
  • Employee appreciation events and a strong team culture
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