Part-Time Member Service Representative I (52776)

iQ Credit Union • Camas, WA

10d • $19 - $25 • Onsite

About The Position

The Member Service Representative I (MSR I) respond to inquiries, solves problems, and provides solutions in our retail branch environment. Educates members on products and services to improve members’ financial wellbeing.

Requirements

• At least one month of similar or related experience.
• A high school education or GED

Responsibilities

• Process deposits, withdrawals, loan payments and transfers received over the counter, through the mail, and by telephone.
• Take requests for stop payments, check orders, cashier’s checks and new/replacement cards.
• Ensure cash drawer is balanced at the end of designated shift.
• Successfully cross-sell members on the features and benefits of Credit Union services, over the phone, and other various mediums.
• Work closely with team members to ensure a positive team environment and overall member experience.
• Actively participate in branch activities and weekly sales meetings to achieve specific detailed and measurable service and sales goals.
• Actively participate in monthly coaching and development plans to leverage talents and development opportunities.
• Support the Member Outreach strategy by actively participating in outbound calls to members.
• Utilize Credit Union software and technology to obtain and/or update member status and process member transactions, as appropriate.
• Actively participate in marketing campaigns and community events.
• Adhere to our Retail Branch Service Level Agreement.
• Demonstrate understanding and engagement in performance metrics, campaign management, sales/service initiatives, and professional appearance standards.
• Maintain a complete knowledge of compliance rules and regulations applicable to your position.
• Compliance with all federal and state government laws.
• Adhere to standard security procedures, including safe deposit security.
• Attend all mandatory robbery and security training.
• Validate robbery and bomb threat packets are always current.
• Demonstrate strong regulatory knowledge applicable to this position and understand and comply with government regulations with particular emphasis on the Bank Secrecy Act (BSA), US Patriot Act and related regulations.
• Actively participate and fulfill expectations in the Credit Union Email Security Awareness Program as outlined in the Information Security Program Acknowledgement document.

Benefits

• iQ pays 100% of the monthly medical, dental and vision premium for you AND your dependent children.
• iQ matches up to 6% of your 401(k) contributions.
• 11 paid holidays plus vacation and sick time accruals.
• Paid Community & Event Volunteer opportunities.
• Paid Wellbeing hours to help you recharge and thrive.
• Student loan repayment match up to $100 per month.
• Tuition reimbursement to support your educational advancement.
• An annual match to amplify your nonprofit giving.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED