Part-Time Member Service Representative I

CENTRAL STATE CREDIT UNIONSan Andreas, CA
$21 - $26Onsite

About The Position

Member Service Representative I provides a broad range of services to the credit union membership conducting financial and other services in the branch while providing excellent customer service to all members.

Requirements

  • Excellent communication and interpersonal skills are required.
  • Strong attention to detail and excellent organizational skills.
  • Ability to work with minimal or no supervision.
  • Time management ability.
  • Strong math, communication, and keyboarding skills.
  • Ability to cross-sell credit union products/services.
  • Ability to prioritize and manage multifunctional tasks.
  • Ability to handle cash.
  • High School diploma or equivalent.

Nice To Haves

  • Minimum three to six months prior teller experience or equivalent is preferred.

Responsibilities

  • Receiving and disbursing cash and checks, posting deposits and loan payments.
  • Cross sell products and services; accept loan requests and refer to the appropriate personnel for additional information as needed.
  • Assist members with home banking, electronic statements and stop payments.
  • May be required to assist and perform basic research on member disputes, questions, and/or concerns by telephone, written correspondence, or in-person.
  • Responsible for adhering to all established policies and procedures including but not limited to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP), Member Due Diligence (MDD), HIPAA, ADA and other federal/state compliance regulations.
  • Gather information and report Elder Abuse and SAR (Suspicious Activity Reports) to proper departments and authorities.
  • Responsible for maintaining current knowledge of company policies, products, and services.
  • Performs other duties as assigned.
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