Member Service Representative I- On Site

Northrop Grumman Federal Credi•Gilbert, AZ

17h•$23 - $27•Onsite

About The Position

Under supervision, this role is responsible for promoting credit union products and services to members, either by telephone or in person. The position provides counsel to new and existing members regarding various credit union services, with an emphasis on current promotions. Performs assigned member transactions as required. Depending on location and branch volume, may be required to support other departments up to 75% of the time, including inbound and outbound member service phone calls. Traveling to specific locations may be required.

Requirements

High school graduate or equivalent.
One to three years of experience within a financial institution with demonstrated success opening new accounts, delivering excellent member service, and processing and funding consumer loans.
Advanced knowledge of credit union products and services.
Ability to manage workflow under minimal supervision.
Effective organizational and communication skills, with an emphasis on professionalism and delivering a high quality of member service.
Working knowledge of Microsoft Word.
Advanced knowledge of the credit union’s core system.

Responsibilities

Promotion of credit union products and services to members either on the telephone or in person.
Provide counsel to new and existing members in regards to the various credit union services with an emphasis on all current promotions.
Perform assigned member transactions as required.
Support other departments as needed up to 75% of the time, including inbound and outbound member service phone calls (depending on location and branch volume).