Member Service Representative I
About The Position
At Conexus, we are focused on supporting our members with their needs of today, while also helping them pursue their goals for the future. It’s more than conducting a banking transaction, it’s about providing insightful content, tools, expert advice, and a full suite of products to inspire confidence in their financial decision-making. We prioritize performance excellence, and our employees champion each member’s success, ultimately contributing to a thriving province. We are curious, courageous, confident and committed. Our values ensure we consistently deliver outstanding member experiences. As employees, we are more than just individuals who come to work each day, each role is a vital part of Conexus. As of January 1, 2026, Conexus, Cornerstone, and Synergy credit unions have merged into one provincial credit union serving over 200,000 members in 57 branches across 50 Saskatchewan communities. We acknowledge that our Conexus offices and facilities are located on Treaty 2, 4, 5, 6, 8 and 10 lands. These are the traditional lands of the Cree, Dakota, Dene, Lakota, Nakota and Saulteaux peoples, as well as the homeland of the Métis. The bigger picture We’re looking for a motivated and dependable individual to join our Melville Branch as a permanent part-time Member Services Representative I (MSR I). As the first point of contact for members, you will provide everyday banking services and products to meet members’ immediate needs. Through conversations, you will get to know our members, and assist them in reaching their financial goals. If you have an interest in the financial industry but limited experience, all you need is a high school diploma! Many of our employees started out in other industries. We are looking for team members who care about helping our members and proactively provide solutions to support their financial needs. If you want to learn and grow, we will be there to train and support your development.
Requirements
- Grade 12 education is the minimum requirement for this position.
- Experience in sales, customer service or a related field.
Nice To Haves
- A welcoming and engaging individual who builds trust and working relationships with ease.
- A team player who takes pride in working with our members and creating an exceptional member experience.
- An adaptable individual who is comfortable with a changing environment while remaining focused on our goal of improving the financial wellbeing of every member.
- A self-starter who is passionate about growing your knowledge.
- A communicator, who takes a genuine interest in people and is good at listening.
Responsibilities
- Proactively identifying and responding to members’ needs to improve their financial well-being and build rapport.
- Providing a variety of services related to the promotion and sales of cash and non-cash financial services, solutions and alternatives such as opening up memberships and deposit accounts, including terms, RRSP’s and TFSA’s.
- Promoting and offering credit union products and services and, when appropriate referring members to Financial Service Advisors to further develop relationships.
- Following internal policies, procedures and processes; all the while maintaining confidentiality.
- Identifying suspicious transactions or interactions and responding appropriately.
Benefits
- Preferred rates for all your banking needs, helping to make life more affordable.
- Vacation benefits, giving you time to spend on what’s most important to you.
- Competitive benefit package options covering all aspects of personal wellness.
- Pension matching to support you toward retirement.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
