Member Service Representative I (Teller)

Education First Credit Union•Columbus, OH

9h•Onsite

About The Position

Education First Credit Union (EFCU) is a full-service not-for-profit financial institution. Our mission is to enhance our members’ financial position through education, quality service, and value-minded products. Education First Credit Union was founded in 1936 by a small group of Columbus City School teachers. Our members include school employees and students in the State of Ohio. Recently our membership has been expanded to include Franklin and surrounding Counties. Recognizing the social impact of education on our society, we will continue serving school employees and students within this vital community as our primary point of emphasis. We’re based in Columbus, with an additional branch office located in Reynoldsburg. Our recruiting process: Position has been posted internally and externally. 20-minute conversation with HR 60-minute in person conversation with panel interview Job offer EFCU is looking for a Member Service Representative I (MSR I) for our Columbus Mound Street branch. Pay Range starting at $17.50 / hour. The Member Service Representative I (Teller) is often the first person members see or speak with when they visit, call, or use the drive-through. This role plays an important part in creating a positive and professional experience for every member. You will handle financial transactions accurately, answer questions, and help connect members to the right services. Every interaction should reflect respect, accuracy, and a commitment to doing what’s right. This is an in-office position. Candidates must live in the Columbus area and have reliable transportation to the branch.

Requirements

High School Diploma or GED required
Cash handling experience required
Clear and professional communication skills
Strong attention to detail and accuracy
Ability to work in a fast-paced environment
Comfortable using computers and multiple programs at the same time
Ability to work toward individual and team goals
Professional and calm approach when working with upset or frustrated individuals
Strong listening skills
Commitment to maintaining confidentiality

Nice To Haves

Associate degree preferred
Previous experience in a financial institution or bank is preferred
Basic knowledge of banking or credit union products and services is helpful
Understanding of financial regulations is a plus
Experience using tools such as Microsoft Teams, online systems, or chat platforms is helpful

Responsibilities

Cash checks and provide withdrawals after verifying signatures, dates, and account information
Accept deposits, loan payments, and credit card payments, ensuring amounts and dates are correct
Balance your cash drawer daily, including cash, coin, and checks
Process transactions such as term deposits, retirement account contributions, night deposits, and mail deposits
Order debit cards and checks for members as requested
Research and help resolve account questions or discrepancies
Answer account questions by reviewing account history
Refer members to senior team members or managers when additional support or products may be helpful
Provide professional, respectful service in person, over the phone, and through other communication channels
Complete additional tasks as assigned