Member Service Representative I/Teller

Members First Credit Union•Midland, MI

2d•Onsite

About The Position

Are you motivated by meaningful conversations, thoughtful problem-solving, and delivering exceptional member experiences? Are you passionate about building relationships and supporting members in their financial wellbeing? Members First Credit Union is seeking a Member Service Representative/Teller at the Dartmouth Branch in Midland, MI. Join a growing credit union that is committed to encouraging a better tomorrow in the communities we serve! We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace our true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Come join us to help create thriving communities! The primary purpose of this position is to assist Members First Credit Union to deliver on its mission, vision, and brand promise. You will do this by living out our core values in every service contact to both internal and external members. At the heart of our Employee Value Proposition lies the belief in purpose, belonging, and joy, fostering a culture where every team member feels invested and encouraged to make a meaningful impact in the lives of others.

Requirements

Strive to exceed credit union, department, and personal goals.
Team oriented.
Highly organized.
Produces accurate work results.
Readily keeps others adequately informed.
Presents a professional image.
Maintains a high level of knowledge about credit union philosophy, products and services.
Courtesy, tact, and diplomacy are essential elements of the job.
Effectively apply and maintain financial counseling concepts, gained through America's Credit Unions' Financial Counseling Certification Program (FiCEP), to promote financial well-being.
Minimum high school graduate or equivalent.
Experience operating a personal computer.
Ability to communicate with members and other staff – clearly and concisely.
Good working knowledge of all credit union products and service.
Skills in Microsoft Word, Excel, and Outlook.
Knowledge of, or the ability to learn Credit Union systems, products, services, and procedures.

Responsibilities

Receive and process MFCU member transactions including, but not limited to, cash and check processes, deposits, transfers, and loan payments.
Assist members with account maintenance and changes.
Collaborate with branch staff to cross-sell and increase member share of wallet.
Ensure security and compliance procedures are followed in all transactions.
Successfully obtain Certified Credit Union Financial Counselor (CCUFC) designation through America's Credit Unions within first year of service with M1.
Create opportunities for expanded member relationship by determining the needs for additional product and services and recommend appropriate Credit Union solutions.
Remind delinquent members that their payments are due.
Maintain Sales and Service Performance Expectations.
Input CTR information electronically and send the CTRs to BSA Compliance Officer.
Handle inquiries on member’s accounts, statements, and histories.
Process check orders as needed.
Sell Visa Gift and Travel Cards and cashier’s checks/money orders.
Collect any fees as required for services.
Answer phones and handle inquiries.
Process mail as needed.
Assist other departments with clerical duties as required.
Participate and engage in monthly developmental coaching.
Build relationships with current and new members.
Offer products and services that will help improve their financial wellbeing.
Actively participate in Credit Union initiatives, promotions, and achieve assigned financial service goals.
Assist with the onboarding process that continues to build relationship with new members.
Attend education functions/Community Difference Projects (CDP).
Perform other duties that may be assigned from time to time.