Member Service Representative I/II - Loch Ridge Branch

Current • Baltimore, MD

2d • Onsite

About The Position

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. MECU’s success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live. WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

POSITION SUMMARY: MSR I: Under general supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issues and professionally handles members� inquires face to face. Provides a variety of transactional services for members� accounts on deposit and loan products. Ability to recognize additional financial service needs of the member and able to promote and explain these services/products to the member.
MSR II: Under moderate supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issues and professionally handles members� inquires face to face. Provides a variety of transactional services for members� accounts on deposit and loan products. Ability to recognize additional financial service needs of the member and able to promote and explain these services/products to the member. Ability to assist with Teller functions. Conduct on the job training for MSR I.

Requirements

• High School Diploma (general studies) – Required
• General Education Degree (GED) – In Lieu of H.S. Diploma
• Member Service Representative I - Twelve (12) months Sales/Teller/Member Service Experience – Required
• Member Service Representative II - Eighteen (18) months Financial Services Background - Preferred
• Proficient in the lending process including input, funding, mainte nance.
• Adherence to BSA, the Privacy Act and Elder Abuse reporting is a requirement of the position
• Assist with lending up to and including imputing: funding and maintenance of loans.
• Proficient written and oral communication skills
• Participation in Business Development activities - REQUIRED

Nice To Haves

• Member Service Representative I - Twelve (12) months Financial Services Background - Preferred

Responsibilities

• Cross-sell products and services based on member needs, in accordance with the Credit Union's program standards.
• Assist members with routine account-related requests such as: Funds transfers; Automatic funds transfers (AFTs); Stop payments; Inquiries about bank deposit products and service charges; Inquiries about ATM and Debit Card usage and limits; Inquiries about checking and savings accounts transactions; Inquiries about funds availability; Check verification requests by third parties.
• Makes and fulfills commitments. Has established a pattern of working independently, meeting reasonable deadlines, and accepting responsibility for his or her actions.
• Has established a track record of producing work that is highly accurate, demonstrates attention to detail and reflects well on the organization.
• Proficient in the lending process including input, funding, mainte nance.
• Adherence to BSA, the Privacy Act and Elder Abuse reporting is a requirement of the position
• Assist with lending up to and including imputing: funding and maintenance of loans.
• Proficient written and oral communication skills
• Participation in Business Development activities

Benefits

• Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
• 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
• Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
• Tuition Assistance: Continue your education and professional development with our tuition assistance program.
• Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
• Parking Discounts: Enjoy discounted parking to make commuting easier.
• Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
• Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED