Branch Service Representative I

EFCU Financial•Zachary, LA

4d•$21 - $23•Onsite

About The Position

EFCU Financial isn’t just a great place to work - it’s a place where you can create meaningful impact. As one of the Best Places to Work in the Greater Baton Rouge Area, we are driven by our core values of integrity, innovation, inclusion, and service. These values guide everything we do from empowering our members to uplifting our community and supporting one another as a team. When you join EFCU Financial, you’re not simply starting a job. You’re stepping into a mission-focused environment where helping people achieve financial freedom, build brighter futures, and find peace of mind is at the heart of every interaction. Every conversation you have, every solution you provide, and every idea you share contributes to making a real difference.

Requirements

High School Diploma or equivalent.
A minimum of 1 year experience in member services/customer service in a full-service financial institution or cash handling experience preferred; or an equivalent combination of training and education.
Good understanding of member services, loan services, polices, and procedures and products provided preferred.
Understanding of member bookkeeping procedures, related legal and regulatory standards, and required loan documentation preferred.
Understanding of related legal and regulatory standards and required loan documentation preferred.
Knowledge of consumer and residential lending practices, and credit union products and services with a thorough understanding of Real Estate Lending preferred.
Interpersonal skills including trust, diplomacy, courtesy, and tactfulness in working with others.
Excellent interview skills, written and verbal communication skills, and public relations skills.
Effective decision-making skills, analytical skills, and attention to detail.
Ability to maintain confidential information.
Skilled in multi-tasking.
Professional appearance and attitude
Experience with Microsoft Office software.
Must be dependable and reliable.
Must pass all credit and bond requirements.

Nice To Haves

Knowledge of Credit Union products and services is a plus.

Responsibilities

Assist members with routine financial transactions including deposits, withdrawals, loan payments, transfers, and check cashing.
Respond to member inquiries via phone, online channels, and in person in a courteous and professional manner.
Open and maintain member accounts including savings, checking, certificates, and IRAs.
Provide accurate information regarding Credit Union products, services, and policies.
Support basic lending needs by facilitating loan applications and assisting with loan-related questions.
Maintain and balance an individual cash drawer daily with accuracy and adherence to policy.
Ensure compliance with the Bank Secrecy Act including CTR, SAR, and CIP requirements.
Process file maintenance, account changes, and member requests correctly and timely.
Support safe deposit box procedures including opening, access, and documentation.
Ensure adherence to all Credit Union policies, regulatory requirements, and security procedures.
Protect member information and always maintain confidentiality.
Report suspicious activity and follow established fraud prevention procedures.
Ensure work areas remain clean, organized, and secure.
Actively identify and recommend products and services that meet member needs.
Achieve or exceed referral and sales goals
Counsel members regarding financial solutions and money management as appropriate.
Maintain effective working relationships with team members and leadership.
Communicate issues, trends, or member concerns to leadership.
Participate in training and cross-training activities to enhance operational knowledge.
Support branch operations on Saturdays as scheduled.
Act as backup to the Contact Center as needed.
Other duties as assigned.