Member Service Associate - Phifer Family YMCA

YMCA of Catawba Valley•Morganton, NC

1d•$11 - $14

About The Position

The Member Services Associate works under the general direction of the Membership Director and in accordance with the Christian mission, policies, and procedures of the YMCA of Catawba Valley. The role assists members at the front desk, supports membership and program enrollment, answers questions about activities, answers and directs telephone calls, runs daily errands outside the facility, and provides administrative support to the Membership Director. The associate also communicates between shifts about tasks such as copies that need to be made and performs other office duties. Staff work as part of the YMCA team to help fulfill its mission and contribute to a safe, inclusive environment by following abuse-prevention policies, reporting concerns or incidents promptly, and maintaining appropriate boundaries with youth and members. Candidates should be available for afternoon and evening shifts, typically 2:00 p.m. to 8:00 p.m., and occasional Saturday shifts from 7:30 a.m. to 2:00 p.m. The posted pay range is USD $11.00 to $13.50 per hour.

Requirements

High school graduate preferred.
Previous general office experience.
Good oral and written communication skills.
Familiarity with office equipment.
Pass the quiz for Daxko membership software training.
Ability to work independently and as part of a team.
Strong organizational, math, and problem-solving skills.
Availability for afternoon and evening shifts, typically 2:00 p.m. to 8:00 p.m., and occasional Saturday shifts from 7:30 a.m. to 2:00 p.m.

Responsibilities

Provide primary attention to member needs.
Accept payments for programs, memberships, and other items, and be responsible for the cash drawer.
Monitor member traffic to ensure proper use of membership cards.
Answer telephone calls and direct them as required.
Keep displays clean and stocked, bulletin boards neat, and the computer and coffee-area workspace clean and dusted.
Provide administrative assistance to the Membership Director, including communicating between shifts about tasks such as copies that need to be made.
Explain YMCA programs and services accurately to members and prospective members.
Maintain a positive attitude, engage with members, and follow through on details to support member satisfaction.
Follow YMCA policies and procedures related to abuse prevention, report concerns or incidents immediately, and maintain appropriate boundaries with youth and members.
Perform other duties assigned by the supervisor, Membership Director, or Executive Director.