PT Member Service Associate (PT Teller) - Bilingual Preferred

GESA CREDIT UNION•Moses Lake, WA

3d•$17 - $25•Onsite

About The Position

The Member Service Associate (MSA) provides exceptional customer service and serves as a resource to credit union members, using entry-level knowledge of products and services, banking policies and procedures, and financial literacy. The role performs routine member transactions and escalates more complex transactions or concerns to senior-level branch positions. MSAs look for opportunities to deepen member relationships through teller transactions, account maintenance, digital banking assistance, and other member services. They proactively refer, follow up with, and contact members by phone and other communication methods. The position is part-time and hourly, based at the Moses Lake Pioneer Way location in Moses Lake, Washington. A high school degree or equivalent is required. At least one year of customer service experience and some cash-handling experience are preferred. The listed salary range is $17.13–$24.57 per hour; the posting states that Gesa starts team members in this position at $20.00 per hour. Selected candidates must pass a pre-employment credit and background check. Some travel may be required.

Requirements

High school degree or equivalent required.
At least one year of customer service experience preferred.
Some cash-handling experience preferred.
Professional written and verbal communication skills.
Ability to make timely, sound decisions that minimize risk.
Ability to ask open-ended and clarifying questions to understand member needs and deepen relationships.
Professional interpersonal skills for relating effectively to members, the public, colleagues, and leadership at all levels.
Respect for and support of diversity in the workplace and membership.
Ability to perform work to an acceptable standard, with attention to detail, timeliness, and quality.
Discretion and sensitivity when assisting with member transactions.
Proficiency with varying levels of technology.
Demonstrate and support credit union values and service standards.
High personal integrity and ethics.
Regular, punctual attendance; some travel may be required.
Selected candidates must pass a pre-employment credit and background check.

Nice To Haves

Bilingual ability is preferred.
At least one year of customer service experience.
Some cash-handling experience.

Responsibilities

Provide exceptional service to members and others served by the credit union.
Resolve member problems, take ownership of concerns, provide prompt resolutions, and follow up as appropriate; escalate complex concerns to senior-level positions.
Use knowledge of financial literacy, products, and services to converse with members and maintain comprehensive, current knowledge of credit union products, services, policies, and procedures.
Offer appropriate products and services to deepen member relationships and refer members to expert team members as appropriate.
Make outbound calls and use other communication methods to establish, grow, and nurture member relationships.
Ensure branch equipment is working properly and escalate non-repairable issues to leadership.
Perform transactions and service requests on member accounts accurately and promptly.
Follow cash-handling procedures and balance the cash drawer at the end of every shift.
Issue, record, and file monetary instruments and reports in accordance with the Bank Secrecy Act.
Assist members with Digital Banking enrollment, navigation, resets, and maintenance.
Assist members with routine fraud disputes.
Attend and engage in community events on behalf of the credit union.
Complete assigned training programs in a timely and accurate manner.
Participate in and support a team environment, meet or exceed service levels and performance goals, and adapt to changing priorities.
Maintain confidentiality, control risk, and manage operations in accordance with company policies, procedures, and regulatory requirements.
Report to work on time and maintain regular attendance.