Member Retention and Engagement Intern

American Society of Clinical Oncology•Alexandria, VA

8h•$20 - $20•Onsite

About The Position

Are you interested in making a world of difference in cancer care? Cancer strikes more than 10 million people worldwide each year. As the leading medical society representing doctors who care for people with cancer, the American Society of Clinical Oncology (ASCO) is committed to conquering cancer through research, education, and promotion of the highest quality care. Internship Overview: ASCO is a flexible, high-performance membership organization where employees collaborate to support our mission through evidence, care, and impact. Together with Conquer Cancer, the ASCO Foundation, we foster a culture that prioritizes customer-centricity, emphasizes teamwork, and commits to quality. Our culture, ASCO Works – Our Way of Working, has long enabled workplace flexibility and embraced technology to help us achieve balance. This is an Alexandria, VA based internship. To learn what it’s like to work at ASCO , click here . Who we are looking for: The Member Services Department is seeking an intern to support our mission of delivering world-class value to the global oncology community. In this role, the intern will assist with data analysis and reporting to better understand member needs, engagement patterns, and renewal behaviors. They will play a key role in developing retention strategies for early-career professionals, enhancing our digital networking platforms, and creating communication plans that recognize and celebrate member milestones.

Requirements

Currently enrolled in an undergraduate BA/BS degree program , or graduate program, or recently graduated from a 4-year degree program . Candidates must be at least a junior or entering their junior year of college at the start of the internship.
An interest in conducting analysis and familiarity with reporting/BI tools such as AWS QuickSight , Adobe Analytics, and Excel-based analysis.
Ability to craft a narrative and generate reports and/or presentations about the data to help us understand member engagement
Experience with the Microsoft Office Suite (365 preferred); and strong proficiency in Excel
Ability to interpret data and translate findings into actionable recommendations
Strong interpersonal and communication skills
Ability to work in a fast-paced, team-oriented environment with flexibility to adapt to changing needs
Solid organizational and time management skills and attention to detail
Excellent customer service skills and professionalism
Willingness to enhance skills

Nice To Haves

Experience conducting research, trend analysis, or basic data evaluation is a plus

Responsibilities

Learn about ASCO member and customer audiences to understand their professional needs and how ASCO delivers value through membership in the organization.
Identify , synthesize, and document engagement opportunities across the organization, and recommend effective ways to showcase these opportunities to relevant member audiences.
Research how members engage with programs, products, and services, and develop reporting and analysis to showcase their findings , including correlation between engagement and renewal trends.
Analyze engagement and retention trends among priority audiences such as first-year members, transitioning fellows and residents, and early-career oncologists, and develop recommendations to strengthen early-stage development and long-term retention.
Assist with the administration of member engagement programs such as our online professional networking platform, myConnection , i ncluding analysis of platform engagement and renewal outcomes.
Support the development and documentation of internal processes for the Fellow of ASCO program, including tracking, milestone recognition (25- and 50-point levels), and recommendations to improve member clarity and operational efficiency.
Analyze marketing and renewal communication performance across channels to identify high-impact touchpoints and opportunities to optimize the membership lifecycle.
Provide general analytical and project support to the membership team .