MEMBER RESOURCE CENTER REPRESENTATIVE (CALL CENTER)

GREATER NEVADA•Reno, NV

168d•Onsite

About The Position

Member Resource Center Representatives are responsible for performing sales and service functions through telephone calls, outbound calls and electronic communication in the member resource center to assist in achieving Greater Nevada goals.

Requirements

1 year of customer service experience required
Enjoy working with the public over the phone and through video chat
Effective verbal communication skills
Effective relationship-building skills
Effective time management skills
Problem resolution skills and experience
Optimizes work processes
Drives engagement
Self-development
Action oriented
Decision quality

Nice To Haves

Previous call center experience preferred
Previous Financial Institution experience preferred
Bilingual is a plus

Responsibilities

Consistently perform at high levels of effectiveness through communication with members telephonically, through video and online digital communication channels.
Meet performance goals established by management, including product sales/referrals and number of member interactions per hour via phone, video or electronic communication channels.
Effectively and accurately communicate with members in writing via secure messaging, chat, text, email or fax.
Apply appropriate procedures and reporting requirements of the Bank Secrecy Act.

Benefits

Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
Health Savings Account contributions
Supplemental insurance and life insurance plans
Paid time off, including vacation and sick time
12 annual paid holidays
2 floating holidays
1 floating wellness day
Sabbatical leave after every seven years of employment
Paid time to volunteer and make a contribution to the community
Employee product and service discounts