Member Relations - JOHN REED Dallas

John Reed Fitness•Dallas, TX

About The Position

Member Relations plays an integral role in providing an elevated, seamless experience for JOHN REED members and guests. This role welcomes members, supports fitness operations, and handles administrative duties. It requires strong interpersonal skills, a proactive approach, and alignment with JOHN REED’s brand standards. The position reports to the Club Manager.

Responsibilities

Serve as the first point of contact at check-in and create a welcoming environment that reflects JOHN REED’s hospitality.
Stay informed about the latest club and community offerings to support an exceptional member experience.
Conduct new fitness member inductions, assist with welcome tours, and help members navigate the club.
Assist members with booking spa appointments, pool cabanas, fitness classes, and restaurant reservations.
Prepare welcome gifts for new members.
Be prepared to discuss JOHN REED’s amenities.
Contact members by phone or email to assist with account updates, payment information, and general inquiries, including cold calls and warm conversations.
Perform administrative duties, including filing member contracts, data entry, telephone and email correspondence, and updating member contact information.
Monitor member satisfaction and share member insights and experience feedback with management.
Maintain regular communication with new and existing members, remaining approachable and detail-oriented and maintaining a presence on each floor to speak with members in person.
Partner with Personal Trainers and Group Fitness Instructors on fitness-related tasks to support an exclusive guest experience.
Set up the fitness studio for class formats and assist with checking class registration records.
Assist with post-class fitness studio resets alongside the maintenance department, maintaining order and cleanliness on fitness floors and across six group fitness studios.
Assist the Fitness and Marketing teams with setting up and breaking down special events.
Attend development and team meetings to stay aligned with club standards and learn about evolving offerings.
Perform other tasks and duties as assigned by management.