Member Relations - JOHN REED Dallas

RSG Group • Dallas, TX

1d

About The Position

Member Relations plays an integral role in providing an elevated, seamless experience for JOHN REED members and guests. This position welcomes members, supports fitness operations, and handles administrative duties while maintaining strong interpersonal skills, a proactive approach, and alignment with JOHN REED’s brand standards. The role reports to the Club Manager.

The Member Relations team member serves as the first point of contact at check-in, stays informed about club and community offerings, conducts new-member fitness inductions, assists with welcome tours, and helps members navigate the club. The position also coordinates bookings across the club’s amenities, supports account and payment inquiries, manages member records and correspondence, and shares member feedback with management.

The role partners with fitness staff on studio and class operations, helps maintain order and cleanliness across the fitness floors and group fitness studios, and assists with special-event setup and breakdown. The team member attends developmental and team meetings and performs other duties as assigned by management.

Requirements

• Strong interpersonal skills.
• A proactive approach.
• Alignment with JOHN REED’s brand standards.
• Comfort discussing all JOHN REED amenities.
• Confidence contacting members by phone or email about account updates, payment information, and general inquiries.
• Comfort with both cold calls and warm conversations.
• Approachable and detail-oriented communication style.

Responsibilities

• Welcome members and guests at check-in, creating an environment that reflects JOHN REED’s hospitality.
• Stay informed about the latest club and community offerings to support an exceptional member experience.
• Conduct new fitness member inductions, assist with welcome tours, and help members navigate the club.
• Assist members with spa appointments, pool cabana bookings, class bookings, and restaurant reservations.
• Prepare welcome gifts for new members.
• Discuss JOHN REED’s amenities with members and guests.
• Contact members by phone or email to assist with account updates, payment information, and general inquiries; engage in both cold calls and warm conversations.
• Perform administrative duties, including filing member contracts, data entry, telephone and email correspondence, and updating member contact information.
• Monitor member satisfaction and relay member insights and experience feedback to management.
• Communicate regularly with new and existing members, maintaining an approachable presence on each floor and speaking with members in person.
• Partner with Personal Trainers and Group Fitness Instructors on fitness tasks to support the guest experience.
• Set up fitness studios for class formats and assist with checking class registration records.
• Assist with post-class fitness studio resets in coordination with the maintenance department, and help maintain order and cleanliness on fitness floors and across six group fitness studios.
• Assist the Fitness and Marketing teams with setup and breakdown for special events.
• Attend developmental and team meetings to stay aligned with club standards and learn about evolving offerings.
• Perform other tasks and duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed