Member Relations Attendant

Crossroads YMCA•Schererville, IN

About The Position

The Member Relations Attendant supports the Crossroads YMCA, a nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. This front-line role delivers customer service, helps ensure a safe and welcoming environment, monitors member areas, and supports strategies for member engagement. The attendant represents the YMCA’s mission and values and contributes to a positive, inclusive member experience. The role seeks applicants available for closing shifts and requires a minimum of 18 hours per week or three shifts per week. Pay starts at $13.25 per hour, with higher pay based on experience.

Requirements

Must be at least 15 years of age.
Work at least 18 hours per week or a minimum of three shifts per week.
Excellent interpersonal, communication, and problem-solving skills.
Ability to communicate and relate effectively with diverse groups across social and economic segments of the community.
Computer skills, including proficiency with CRM systems.
Visual, auditory, and verbal abilities to communicate effectively.
High level of alertness, concentration, and initiative.
Ability to lift 20 pounds and stand, walk, or sit for extended periods; occasionally stoop or bend.
Maintain a neat and professional appearance.

Nice To Haves

Previous customer service, sales, or related experience.

Responsibilities

Model and communicate the Crossroads YMCA mission, vision, and values.
Greet and assist members, guests, and staff in a friendly, welcoming manner.
Deliver customer-focused service that exceeds member expectations.
Ensure members, guests, and staff check in properly in accordance with YMCA safety guidelines and policies.
Implement member service and engagement strategies that support recruitment and retention.
Help members pursue their goals by connecting them with other members, programs, and interests.
Explain membership options and benefits to prospective and existing members, including opportunities to upgrade memberships.
Build relationships with members and seek to understand their needs.
Conduct cause-driven tours and work toward exceeding tour-to-join benchmarks.
Inform members about account alerts professionally and respectfully.
Notify a supervisor or director promptly about unusual situations or unresolved issues.
Apply YMCA membership services policies.
Know and demonstrate emergency procedures to help maintain a safe environment.
Attend assigned meetings and trainings and participate in assigned special events.
Support the YMCA annual support campaign.
Complete required compliance and professional development training annually or as assigned.
Perform other duties as assigned to meet branch and department needs.