Member Relations Attendant

Crossroads YMCA•Schererville, IN

3d•$13•Onsite

About The Position

The Member Relations Attendant supports the Crossroads YMCA’s mission of strengthening community through youth development, healthy living, and social responsibility. This front-line role delivers customer service, helps maintain a safe and welcoming environment, monitors member areas, and supports member engagement. The attendant represents YMCA values and contributes to a positive, inclusive experience for members, guests, and staff. The role requires availability for closing shifts and a minimum of 18 hours per week or three shifts per week. Pay starts at $13.25 per hour and may be higher based on experience.

Requirements

Must be at least 15 years old.
Work at least 18 hours per week or a minimum of three shifts per week.
Excellent interpersonal, communication, and problem-solving skills.
Ability to communicate effectively with diverse groups across social and economic segments of the community.
Adept computer skills, including CRM experience.
Visual, auditory, and verbal ability to communicate effectively.
High level of alertness, concentration, and initiative.
Ability to lift 20 pounds and stand, walk, or sit for extended periods; occasionally stoop or bend.
Ability to sustain attention to detail and focus during frequent computer use.

Nice To Haves

Previous customer service, sales, or related experience.

Responsibilities

Model and communicate the mission, vision, and values of the Crossroads YMCA.
Greet and assist members, guests, and staff in a welcoming manner.
Ensure members, guests, and staff check in properly in accordance with YMCA safety guidelines and policies.
Use member service and engagement strategies to support recruitment and retention.
Help members pursue their goals by connecting them with other members, programs, and interests.
Explain membership options and benefits to prospective and existing members, including opportunities to upgrade memberships.
Build relationships with members and seek to understand their needs.
Conduct cause-driven tours and work toward tour-to-join closing benchmarks.
Inform members about account alerts professionally and respectfully.
Report unusual situations and unresolved issues to a supervisor or director in a timely manner.
Apply YMCA membership services policies.
Know and demonstrate emergency procedures to help provide a safe environment.
Attend assigned meetings and trainings and participate in assigned special events.
Be knowledgeable about and support the YMCA annual support campaign.
Complete required annual or assigned compliance and professional development training.
Perform other duties as assigned to meet branch and department needs.
Maintain a neat and professional appearance.
Move regularly to support ergonomic well-being.