Member Relations Coordinator

Arcis Golf•Valencia, CA

23h•Onsite

About The Position

The Member Relations Coordinator markets the club through direct client contact to maximize the membership experience and maintains ongoing relationships with members in support of the club’s membership growth goals. The role establishes positive member relationships, manages new member onboarding, and develops and facilitates lifestyle programming and social offerings in coordination with department heads. The coordinator works with the food and beverage department on event documentation and planning, attends events to help ensure their proper execution, and supports programming intended to increase golf rounds, member visits, food and beverage revenue, and member satisfaction. The role also supports member communications, retention strategies, and adherence to the company’s mission, brand, and core values. Other duties may be assigned by a supervisor or management. The position is based in person at Valencia Country Club in Valencia, California. Work often includes evenings, weekends, and holidays. The environment is usually loud. Physical activities include regularly standing and walking, handling or feeling items, and communicating; occasional lifting or moving of up to 25 pounds is required.

Requirements

Strong verbal and written communication skills.
Strong attention to detail, planning, and organizational skills.
Experience supervising others and leading a team.
Excellent customer service skills.
Excellent people and communication skills and demonstrated outstanding customer service.
Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, and retail product labeling.
Ability to speak effectively before groups of customers or organization associates.
Ability to apply common-sense understanding to carry out written, oral, or diagrammed instructions and to address problems involving several concrete variables in standardized situations.
Ability to regularly stand, walk, and use hands and fingers to handle or feel; frequently reach with hands and arms and talk or hear; and occasionally sit, climb or balance, stoop, kneel, crouch, or crawl.
Ability to occasionally lift and/or move up to 25 pounds.
Required flexibility to work evenings and weekends; the job description also notes that evenings, weekends, and holidays are often required.

Nice To Haves

One year of golf course- or private club-related work experience is preferred.
Special consideration is given to those who exhibit exemplary performance.

Responsibilities

Establish and maintain positive relationships with members and execute the new-member onboarding process.
Build and facilitate club lifestyle programming and social offerings, working with department heads to develop and implement a unified lifestyle calendar for members and guests.
Work with the food and beverage department to create and maintain function sheets and event files for member events, traditions, and promotions, including entertainment contracts, P&L forecasts, and event floor plans.
Attend events and functions to help ensure proper execution.
Support programming that increases golf rounds, member visits, food and beverage revenue, and member satisfaction.
Facilitate development and execution of the member communications plan, including answering and routing telephone calls, greeting and directing guests, and maintaining weekly e-blasts, monthly calendars, website updates, social media, event displays, flyers, posters, cart signs, and banners.
Support development and implementation of member retention strategies.
Support, communicate, and adhere to the company’s mission, brand, and core values.
Perform other duties as assigned by a supervisor or management.