Member Relations Associate (58935)

JEWISH FEDERATION OF GREATER LONG BEACH AND WEST ORANGE COUN•Long Beach, CA

8d•$18 - $20•Onsite

About The Position

The Customer Service Representative provides a warm and friendly point of contact between the AJCC and our members and visitors at the front desk/or Welcome Desk. This position is responsible for receiving calls, determining nature of business, managing member’s accounts and reservations for utilizing the building, and directing callers to their destination. The work hours vary weekly depending on regular building hours.

Requirements

High School Diploma
Minimum of 1-year customer service experience
Must be able to work early mornings, evenings, holidays and/or weekends

Nice To Haves

Computer proficiency including Microsoft Word, Excel, and Outlook is a bonus

Responsibilities

Greet members as they approach the desk and focus full attention on them.
Checking members in for their reservations on the UPace My J app
Answer switchboard calls and obtain caller’s name and direct caller to destination.
Refer calls to voice mail should caller desire.
Take phone messages if caller desires and distribute messages to staff
Process program registrations via Daxko
Be familiar with the various services at the AJCC to better fill our member’s needs.
Work with other departments to help provide excellent customer service
Receive mail and shipments and notify appropriate department staff of receipt
Dispense information about all programs and departments of the AJCC.
Must know what is occurring during the day in order to answer all questions regarding programs and their location in building
React to change productively and handle other essential tasks as assigned.
Participates in staff meetings, staff team functions and programs or events as required
Maintain the highest quality of courtesy, friendliness and service excellence toward members, visitors and other staff
Understand and support the AJCC’s mission and values
Work effectively with all staff members