Member Payment Representative I

Blaze Credit Union•Falcon Heights, MN

4d•$23 - $24•Onsite

About The Position

This position provides timely and accurate support, with a friendly and positive attitude, to internal and external customers both verbally and in writing. The role involves processing various member transactions such as transaction processing, draft clearing processing and exceptions, return deposit items, Foreign Item processing, ATM/ITM image deposit reviewal and mobile deposit image reviewal. This is a full-time, on-site position at our Larpenteur Administrative office in Falcon Heights, MN.

Requirements

Minimum High School degree or equivalent.
Minimum 1-2 years similar or related financial experience.
Demonstrated Knowledge of Microsoft Office
Ability to give and obtain information, as well as advise or refer as needed
Ability to complete simple math skills
Ability to understand banking computer systems
Ability to enter data with a high level of accuracy
Ability to document
Ability to interact/respond to members/staff to politely based on a general ‘script’; written communications are templated.
Ability to sit and stand; answer calls; operate computer; interact with internal staff and public on the phone; lift up to 20 lbs.

Responsibilities

Receive and respond to branch staff, administrative staff, and member requests to resolve account issues.
Process mail transactions for deposits and loan payments
Processing daily draft processing file and exceptions
Process Draft Stop Payment requests
Processing return deposit items
Processing of Foreign Items
Review items for ATM/ITM deposit
Review items for remote deposit capture
Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Exhibit Blaze’s Core Value’s: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back
Perform other duties as assigned to support effective department operation