Member Operations Card Services Specialist

Centra Credit Union•Columbus, IN

3d•Onsite

About The Position

The Member Operations Card Services Specialist provides support to the retail team members, members, and other lines of business regarding debit & ATM cards, ATM, and credit card accounts. This position will assist with process and procedure improvements and project work as needed. At Centra, we approach compensation with care and integrity, ensuring our pay practices reflect local markets while honoring our commitment to our team members. The starting wage for this opportunity is $21.88 per hour. Hourly compensation is just one part of our total rewards approach. Eligible positions also offer a comprehensive benefits package designed to support you and your family. Spanish/English interpreters may be eligible for an interpreting differential.

Requirements

HIGH SCHOOL DIPLOMA OR GENERAL EDUCATION DIPLOMA (GED)
A MINIMUM OF ONE YEAR UP TO THREE YEARS OF SIMILAR OR RELATED EXPERIENCE, INCLUDING PREPARATORY EXPERIENCE.

Responsibilities

Responds to Team Member and Member inquiries regarding Card Services programs including, instant Issue, Credit Card, Debit/ATM Card and ATM within established department Service Level Agreements.
Communicates, facilitates, and manages responses to Team Members questions or identifies areas of needed education through a variety of communication tools including intranet communications, training, and team meetings.
Promotes and actively works within the mission statement of the department, be an active participant in team meetings, maintain current cultural foundation. Collaborates with all lines of business through problem resolution and project teams.
Identifies opportunities to make processing improvements. Assists in the development and rollout of new products and services. Conducts assigned testing for new products, services, and upgrades in Core System. Identifies any issues and escalates them through the appropriate channels in a timely manner. Follows up with additional results and findings.