Member Operations Card Services Specialist

Centra Career•Columbus, IN

2d•Onsite

About The Position

Thank you for your interest in a career with Centra. A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members’ financial lives and our communities. Centra was established in 1940 and is headquartered in Columbus, Indiana. Centra is ranked among the top five largest credit unions in Indiana and among the most financially sound institutions in the United States. Centra serves Membership throughout central and southern Indiana as well as other areas like Jamestown, NY, and Whitakers, NC. Centra Team Members enjoy excellent benefits, an atmosphere that fosters family and work-life integration, a heritage of strong values, a high level of Team Member engagement in the achievement of results, and the opportunity for growth with the Centra Family. Credit Unions are Not for Profit, Not for Charity, But for Service. If these are the things that matter to you then please read on, we look forward to hearing from you. Centra has an opportunity for a Member Operations Card Services Specialist in Columbus, Indiana. The Member Operations Card Services Specialist provides support to the Retail Team Members, Members, and other lines of business regarding Debit & ATM cards, ATM, and Credit Card accounts. This position will assist with process and procedure improvements and project work as needed. At Centra, we approach compensation with care and integrity, ensuring our pay practices reflect local markets while honoring our commitment to our Team Members. The starting wage for this opportunity is $21.88 per hour. Hourly compensation is just one part of our total rewards approach. Eligible positions also offer a comprehensive benefits package designed to support you and your family. Spanish/English interpreters may be eligible for an interpreting differential.

Requirements

High School Diploma or General Education Diploma (GED)
A minimum of one year up to three years of similar or related experience, including preparatory experience.

Responsibilities

Responds to Team Member and Member inquiries regarding Card Services programs including, instant Issue, Credit Card, Debit/ATM Card and ATM within established department Service Level Agreements.
Communicates, facilitates, and manages responses to Team Members questions or identifies areas of needed education through a variety of communication tools including intranet communications, training, and team meetings.
Promotes and actively works within the mission statement of the department, be an active participant in team meetings, maintain current cultural foundation.
Collaborates with all lines of business through problem resolution and project teams.
Identifies opportunities to make processing improvements.
Assists in the development and rollout of new products and services.
Conducts assigned testing for new products, services, and upgrades in Core System.
Identifies any issues and escalates them through the appropriate channels in a timely manner.
Follows up with additional results and findings.