Card Operations Specialist

Marshall Community Credit Union•Marshall, MI

5d•Onsite

About The Position

Marshall Community Credit Union (MCCU) is seeking a cooperative individual who enjoys working in a supportive and collaborative environment to serve as a Card Operations Specialist. This person should be analytical and good at figuring things out independently, should enjoy a variety-filled workplace handling spontaneous issues as they arise. The Card Operations Specialist supports every aspect of MCCU's card services programs. This position is the go-to for settlements, reconciliations, adjustments, chargebacks, fraud tracking, ATM operations, and card inventory, helping keep our card services running smoothly for members and staff alike. They also have a hand in processor and network activities, system implementations, testing, and process improvements as we continue refining how we do things.

Requirements

High school diploma required
Three years of financial institution experience in card services or a related field preferred
Experience with legacy PSCU/Velera platforms strongly preferred; experience with NE debit and Optis credit processing environments preferred
Visa Dispute Resolution Certification preferred
Working knowledge of applicable regulations, including Reg E, NACHA, BSA, Reg CC, and TISA
Strong analytical, problem-solving, and troubleshooting skills, with sound judgment and attention to detail
Excellent oral and written communication skills, delivered in a positive and diplomatic manner
Ability to manage multiple tasks accurately in a fast-paced environment with frequent interruptions
Ability to work independently and collaboratively within a team
Proficiency with Microsoft Office and card processing systems

Nice To Haves

college degree preferred

Responsibilities

Serving as the subject matter expert on settlement processing, reconciliations, adjustments, chargebacks, and fraud tracking
Processing and monitoring merchant and fraud chargebacks, disputes, provisional credits, and representments in line with card network and regulatory requirements
Handling daily and monthly settlement, balancing, and reconciliation activities, including tracking down and resolving discrepancies
Monitoring Visa CAMS alerts and other fraud tracking activities, including following up with members
Researching and resolving card-related issues for cardholders, staff, processors, and vendors across debit, credit, and ATM services
Processing card requests and maintenance: new and replacement cards, limit increases, rate adjustments, balance transfers, and account updates
Managing card inventory, including ordering, tracking, audits, and secure disposal
Maintaining communication and tickets with processors, card networks, vendors, and internal teams
Participating in system testing, upgrades, and conversions related to card services
Developing and maintaining procedures, training materials, and operational documentation
Generating operational reports and providing backup support across Card Services as needed