Member Navigator (Care Manager)

Brio Living Services • Grand Rapids, MI

21d • $65,000 - $70,000

About The Position

Schedule: Monday - Friday, 8am-5pm | Rotating on-call schedule during weekend hours.
Department: Avenues by Brio Living Services | Grand Rapids, MI

What You'll Do:
As a Member Navigator, you are at the heart of the Avenues experience, serving as a trusted advisor, advocate, and lifelong partner to our members. You don’t just support individuals; you build meaningful, enduring relationships that empower people to age with confidence, dignity, and independence.
Avenues is a membership-based program designed for individuals who wish to age confidently and safely in their own homes. As a Member Navigator, you’ll be part of a forward-thinking team dedicated to elevating the standard of aging well and you’ll play a pivotal role in making that vision a reality.

Requirements

• Experience in healthcare navigation, case management, or as a medical/health professional is strongly preferred.
• Experience working with the senior population, required.
• Proficiency in medical terminology, required.
• A valid driver’s license, reliable transportation, and proof of auto insurance are required.
• Strong interpersonal and communication skills, including active listening and the ability to show empathy.
• Demonstrated ability to develop and implement a holistic, wellness-focused approach to health and well-being for members.

Nice To Haves

• Bachelor’s degree preferred, ideally in a related field.

Responsibilities

• Provide personalized, one-on-one guidance to members, assisting them in understanding and accessing available healthcare and wellness services, benefits, and resources.
• Build strong rapport and therapeutic relationships with members, their families, and other healthcare team members.
• Clearly communicate members' rights, options, and responsibilities regarding healthcare and wellness.
• Enhance members’ and families’ health literacy by explaining medications, medical terminology, insurance.
• Conduct comprehensive assessments to identify members’ short- and long-term needs, developing actionable strategies and goals to address those needs.
• Oversee and coordinate caregivers and support staff in delivering high-quality care.
• Regularly monitor members' progress, address concerns, and adjust care plans as necessary.
• Accurately document member interactions and changing needs in the Electronic Medical Record (EMR) system to inform and coordinate with the care team.
• Maintain financial accountability in line with organizational standards.
• Participate in after-hours phone calls and, when needed, conduct after-hours home visits.

Benefits

• Competitive Benefits for Full-Time Team Members – Enjoy Medical, Vision & Dental Insurance starting on the 1st of the month after 30 days of hire.
• Generous 6 weeks of Flexible time off per year—plus paid holidays on top of that.
• Career Growth & Development – Advance your career with tuition assistance and school scholarships up to $3,000 per semester.
• Wellness Program & Reimbursement – Prioritize your health and well-being, reimbursed 120 a year!
• Retirement Savings Plan – Secure your future with employer contributions.
• Team Member Referral Bonus Program – Earn $500 when you bring great people to our team!
• Mileage Reimbursement – Offered for work-related travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level