Member Matching Specialist

OurRitual•New York, NY

4d•$25 - $35

About The Position

OurRitual is launching a new Concierge Model designed to give every member a guided, personalized start to their journey. As a Member Matching Specialist, you will be the first human touchpoint for new members, setting the tone for their experience, understanding their needs, and connecting them with the right expert. This is not a clinical or therapeutic role. You are a trusted guide and navigator: warm, confident, and skilled at helping people feel understood and well taken care of from the very first conversation.

Requirements

Ability to make people feel at ease
Charismatic and warm personality
Ability to build trust quickly
Strong communication skills — ability to explain complex or sensitive topics clearly and confidently
Comfort working within a regulatory and compliance-sensitive environment
Detail-oriented approach to handoffs and documentation
Excellent time management and organizational skills

Nice To Haves

Clinical background or training in a relevant field (full licensure not required)
Graduate students in social work, counseling, MFT, or related programs

Responsibilities

Conduct 30-minute matching sessions with new members via video or phone
Assess member needs, goals, and preferences through thoughtful conversation
Select the best-fit expert from our network based on what you learn
Coordinate a warm handoff to the matched expert, ensuring continuity and context
Support members through the full activation process — walking them step by step through getting started on the platform
Facilitate rematching if an initial pairing isn't the right fit
Provide a clear, confident overview of what OurRitual offers and how we work
Address frequently asked questions, including how to explain our model within a regulatory context
Set accurate expectations so members feel informed, comfortable, and ready to engage