Member Manager

American Conservation Experience • Fletcher, NC

23h • $50,000 - $52,000 • Hybrid

About The Position

American Conservation Experience (ACE) is a non-profit organization focused on environmental service opportunities. ACE provides training and support for crews to complete conservation projects on public lands in partnership with various land management agencies. The Eastern Division specifically utilizes young adult volunteer AmeriCorps crews for conservation projects east of the Mississippi River and in the US Caribbean territories, emphasizing professional development and skill-building for crew members. The Member Manager (MM) is an office-based role that supports the growth, learning, and development of volunteer corps members in the Eastern Division Crew Program. This role is responsible for the recruitment and selection of corps members and serves as the primary contact for members before, during, and after their service terms. The MM's responsibilities fluctuate seasonally, with periods focused on recruitment, interviewing, and onboarding. The position requires a professional demeanor, adaptability, and enthusiasm, acting as an ambassador for ACE's program. The MM will interact with staff across ACE divisions, outside organizations, and the public, and may occasionally visit field operation locations.

Requirements

• Bachelor's degree and one year of related professional experience or an equivalent combination of education and experience.
• Previous experience working in and leading a team setting supporting young adult learning and development
• Relevant personal or professional experience in nonprofit, environmental conservation, and/or natural resource management
• Experience communicating with young adults and conducting interviews
• Experience and comfort speaking by phone or video meeting with potential corps members who come from a wide variety of personal and professional backgrounds
• Exceptional attention to detail
• Experience in teaching, public speaking, public outreach, and coordinating events
• Familiarity with data management and records maintenance processes
• Experience handling confidential information in a professional setting
• Must maintain a positive, constructive, and flexible work environment conducive to team dynamics
• Strong skills in leadership, interpersonal communication, organization, management, problem solving, conflict resolution and motivating others
• Takes initiative and has strong planning, organizational, and time management skills; ability to prioritize and plan work activities to maintain effective support of a complex array of projects; uses time efficiently and develops action plans when given a demanding workflow
• Computer skills required including intermediate knowledge of Google Suite, and professional email etiquette; basic data management skills
• Experience handling complex data sets and spreadsheets
• Ability to quickly learn multiple online systems and software
• Be an efficient, effective and adaptable team member
• Ability to receive and provide constructive feedback.
• Ability to understand and carry out oral and written instructions.
• Ability to understand and follow ACE systems and processes.
• Proven ability to work independently and be a positive, contributing member of a group.
• Leadership ability, forward-thinking, positivity, and flexibility are important assets in this position, as the ACE Member Program team continues to grow and respond to member needs
• Ability to be empathetic while working with young people in very unique working conditions.
• Must be authorized to work in the U.S.
• Proficient in English
• Ability to pass a federal criminal background check
• Willing to abide by ACE Policy and Federal Drug Free workplace policies and laws.
• Valid driver's license and an insurable driving record

Nice To Haves

• Collaborate remotely with other ACE offices across the U.S. to ensure consistency and policy compliance across divisions
• Manage established online recruitment efforts across a variety of job posting platforms
• Serve as the primary contact for member applicants during the interview process
• Collaborate with program staff to set recruitment goals aligned with project goals
• Maintain, develop, and disseminate recruitment materials in collaboration with other ACE departments and divisions
• Increase ACE's local and national presence through advertising and promotional materials, in collaboration with ACE’s National Marketing & Communications team
• Network and develop partnerships with organizations in the local community
• Oversee big-picture recruitment planning and strategies for the Eastern division
• Attend virtual and in-person career fairs locally and across the country
• Assist in developing and implementing a standard protocol for attracting cohorts of new members to the division with a variety of skills and life experiences
• Maintain, develop, and disseminate member support materials in collaboration with other ACE departments
• Ensure all AmeriCorps members remain in compliance with required documents including timesheets and Beginning-of-Term, Mid-Term, and End-of-Term Evaluations
• Assist other ACE staff to mentor and develop members into stewardship and leadership roles
• Oversee member housing, staying aware of member conduct in housing, and coordinating and attending routinely scheduled cleaning events (no responsibility for direct facility maintenance)
• Site visits involve camping and participating in the crew’s conservation tasks such as trail work and invasive species management. Typical site visits for the MM may last 2-4 days and occur 4-6 times per year.

Responsibilities

• Coordinate closely with all staff and volunteer corps members in the Eastern Division Crew Program.
• Support crew members’ growth, learning, and development during their terms of service with ACE.
• Lead the recruitment and selection of all corps members for the Division.
• Serve as the main point of contact for members before and after their terms of service with ACE.
• Engage, oversee, and support AmeriCorps and non-Americorps volunteer members during their ACE conservation service.
• Develop and maintain strong communication between ACE staff and all incoming and current corps members.
• Lead member on-boarding and off-boarding processes, ensuring accurate data management and timely completion of all steps required for compliance with ACE and AmeriCorps policies.
• Coordinate Orientation weeks for new members, organizing arrival details, supporting move-in days at member housing, leading training modules, and scheduling established training sessions.
• Collect and manage large amounts of data while complying with strict & detailed AmeriCorps requirements.
• Ensure all AmeriCorps members remain in compliance with required documents including timesheets and evaluations.
• Provide performance feedback to members and coach them in their professional growth.
• Maintain professionalism and confidentiality in sensitive communications.
• Update member schedules with information for professional development opportunities and trainings.
• Assist other ACE staff to mentor and develop members into stewardship and leadership roles.
• Oversee member housing, staying aware of member conduct in housing, and coordinating and attending routinely scheduled cleaning events.
• Conduct site visits to observe and support conservation projects in the field, with a focus on member learning and development. Site visits involve camping and participating in crew's conservation tasks.
• Work on special projects for improving ACE, both at the Eastern Division level and nationally.
• Assist Associate Director of Member Programs in training new staff.
• Respond to emergencies and organize medical care for sick or injured Members (including after hours).
• Assist Associate Director with identifying places for program improvement.
• Share rotating duties of having the local On-call Phone for one week at a time and being responsive to emergent needs of members in the field.

Benefits

• Competitive medical and ancillary plans (health, mental health, dental, vision and other supplemental benefits).
• Retirement plan with a 3% employer contribution.
• Accrue up to 80 hours of paid vacation time annually during the first two years of continuous employment, then it increases to 120 hours annually.
• 13 paid annual holidays (floating holiday flexibility).
• 10 days (or 80 hours) of paid sick time annually.
• Pro deals which include deep discounts on outdoor gear providing 30 - 50% off retail prices on 100s of established outdoor gear brands.
• Option to select either an ACE work phone device/number provided or monthly phone reimbursement for personal device/number use.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level