Member Solutions Manager

Baton Rouge Dist Telco Federal Credit Union • Denham Springs, LA

5d • Onsite

About The Position

Are you an organized and self-driven individual with a passion for analyzing and problem-solving? We’re currently searching for a Card Services Specialist to join our team. If this sounds like you, we'd love to chat!

Requirements

• Three years to five years of similar or related experience.
• A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program.
• Attention to detail
• Organized
• Proficient in Excel
• Coaching and holding people accountable
• Managing Collections queues

Responsibilities

• Monitors and manages daily, weekly and monthly activities of Department.
• Assigns past due/ delinquent loans, negative amortization, and negative accounts.
• Analyzes member's financial situation to determine best solution to resolve the members delinquency/repayment of debt.
• Contacts delinquent accounts by phone, mail, email, text messages, and/or letter.
• Reviews queues, 60+ day delinquent, negative amortized loans, and place notes of guidance for staff and recognition of potential charge-offs.
• Prepares and completes Board Reports (Charge off/TDR).
• Hires, trains, and monitors the work of other Member Solutions staff.
• Reviews Work schedules to maintain proper coverage of Department.
• Completes Member Solutions scorecard to review staff/department performance, and reviews with staff semi-annually and annually.
• Allocates resources to meet operational needs within the department.
• Reviews and approves, denies, or modifies member solution recommendations from subordinates.
• Recommends and assigns outside field visits when necessary.
• Assigns vehicles for repo/self-help to vendor.
• Maintains and organizes repo lot log and handles all title work for auction/sheriff sale on vehicles and other collateral.
• Arranges for sale of repossessed collateral whether Credit Union sells, Vendor or Sheriff.
• Determines if a supplementary investment is made in bringing collateral up to a level that would recover additional funds.
• Represents the Credit Union at auction or sale, as necessary.
• Organizes the efforts of staff to request legal and small claim reviews, and the utilization of assistance from attorney for advice or an attorney demand letter.
• Respond quickly to staff and supervisor to determine and recommend a suit.
• Utilize our Legal log to gauge timeliness of response, preparation of documents, submission to attorney, and follow-up for judgement.
• Works closely with attorney to resolve and collect settlements, judgements, garnishments, foreclosures, and other legal related activities.
• Reviews Bankruptcy, Legal Accounts and Small Claims Suits.
• Represent the Credit Union in court as necessary.
• Monitors BK 7 and BK 13 logs, and provide a review of TDR/RBO worksheet, and activity before submission to COO/CFO.
• Supervises and Oversees the filing of Bankruptcy (POC), Insurance (CL/CD, GAP, MRC and ESA claims/refunds).
• Maintains a good understanding of all Member Solutions rules, regulations, and Telco's member solution policies.
• Monitors and Manages the annually review and updates Telco's Member Solution Policy and staff acknowledgement of this policy.
• Demonstrates the Credit Union's Core Values (Service with an EDGE, Solutions, Adaptability, Respect, Accountability).

Benefits

• Comprehensive medical, dental, vision, life, STD, and LTD insurance
• 401k/Roth plan with an employer match
• 12 paid holidays each year
• Birthday off
• Multiple incentive opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree