Member Manager - EPIC FWS Division

American Conservation Experience

19h•$22 - $25•Remote

About The Position

ACE is seeking candidates for a Member Manager for the Emerging Professionals in Conservation (EPIC), US Fish and Wildlife (FWS) Division who are passionate about youth engagement, resource management, and desire to work at the national level through ACE's 21st Century Service Corps partnership with federal land management agencies. Our cooperative partnership's responsibility is to bridge EPIC pathways to public service careers, both federal and nongovernmental. The ACE EPIC Fish and Wildlife Service (FWS) Division currently manages more than 100 Cooperative Agreements with FWS across the country. Projects supported are diverse and range from invasive species control; riparian and wetland restoration; threatened and endangered species research and management; records reconciliation; realty; vertebrate and invertebrate research and management; ecology; landscape level planning; maintenance; outreach and visitor services. Our ACE EPIC FWS team supports young adults and recent graduates with individual placement service opportunities to work on these FWS projects. The Member Manager is a remote position that works closely with all staff members and volunteers (AmeriCorps and Non-AmeriCorps members) within the ACE FWS Division. The Member Manager leads recruitment efforts and serves as the main project-related point of contact for members and partners as well as other public/private partners and projects. The Member Manager coordinates internally with other ACE staff and Division Director with operational, programmatic, and project-specific tasks. The Member Manager will frequently interact with ACE's members and other divisions as well as the general public, and as such is expected to maintain a professional demeanor, positive attitude, and willingness to act as an ambassador of ACE's program at all times. The Member Manager will need to be flexible, adaptable, and enthusiastic while working in a fast-paced office environment with regular visits to field operation locations. The Member Manager's three primary responsibility areas include: 1) Member outreach, recruitment, and onboarding 2) Member management and partner support 3) Administrative program compliance

Requirements

Bachelors degree and one year of related experience OR an equivalent combination of education and/or experience.
Strong computer management skills including experience or willingness to learn applicant tracking software and personnel databases, iOS, MS Office, Google Suite, and webinar platforms such as Zoom, or equivalents to these.
Ability to work both independently and as a contributing member of a team.
Excellent time management skills
Ability to effectively work with a diverse range of people.
Strong written and oral communication skills
Must have a strong comfort level speaking on the phone and/or using voice and video features on web platforms.
Ability to independently manage one’s workload
Highly organized, with the ability to effectively multitask and maintain coordination of time sensitive compliance needs for members serving nationwide, utilizing proprietary database tools.
Ability to think creatively and proactively, organize tasks, work independently and as part of a team, and meet deadlines.
Must be flexible and eager to engage the highly mobile and predominantly remote teams that make up ACE.
Ability to receive and provide constructive feedback
Commitment to ACE's mission of collaborative work, public service through young adult development and volunteerism.
Ability to prepare and maintain records and reports.
Ability to understand and follow ACE systems and processes.
Ability to understand and carry out oral and written instructions
Ability to perform the essential duties of the position with or without reasonable accommodations.
Must be authorized to work in the U.S.
Proficient in English.
Willingness to undergo and ability to pass a federal criminal background check.
Willing to abide by ACE Policy and Federal Drug Free workplace policies and laws. ACE reserves the right to drug test at any time.
Valid driver's license and an insurable driving record

Responsibilities

Assist with recruitment and outreach efforts for the EPIC FWS Program, including: Develop position announcements for individual placements, Post and advertise EPIC FWS project opportunities and positions, Conduct applicant interviewing/vetting in coordination with FWS staff, Follow up with candidates about application status and materials, Compile and prepare applicant information and collaborate with project partners on applicant placement, Research and formulate recruitment strategies including finding new recruitment sites, building relationships with academic institutions, agencies, tribes, and local organizations while recruiting, interviewing and reviewing prospective candidates.
Facilitate timely and accurate onboarding and data entry of selected ACE members.
Oversees all aspects of member management for a portion of ACE members (recruitment, placement, onboarding, support, and exiting); Responsible for ensuring members are provided a positive and engaging experience, as well as performing to ACE standards.
Serve as one of the main points of contact for a portion of member inquiries on many aspects of the member's position including: travel, training, vehicles, uniforms, safety, PPE, mentorship, etc.
Assist with time and attendance reporting and processing.
Coordinate the order and shipping of member uniforms for individual placement projects.
Assist with AmeriCorps program enrollments, exits, and audits.
Directly engage and support agency partners throughout each member's term; this can include: Confirming logistical information, establishing expectations of project duties and schedule, and ongoing communication
Monitor member and partner feedback and respond appropriately, including facilitating disciplinary action with support from the National Director as required.
Utilize ACE data management tools and systems.
Adhere to ACE safety policies and procedures.
Other duties as assigned.