Member Liaison - Patient Experience

Regal Medical Group • Los Angeles, CA

3d • Onsite

About The Position

Responsible for member outreach and retention, overall patient experience and acts as a resource for members. Is available to help patients understand the medical group practice as well as select the appropriate primary care provider. Assists in capturing correct patient demographics and insurance information for the practice. Functions as a resource to facilitate patient care needs in the clinic and acts as part of the patient experience team.

Requirements

• Successful completion of High School with Diploma
• Minimum 2 years experience in health care
• Excellent verbal, written, and interpersonal communication skills
• Proficient at Microsoft Office products
• Ability to work independently
• Travel Required

Nice To Haves

• Bachelors Degree Preferred
• Bi-lingual (Spanish) a plus

Responsibilities

• Assists in contacting all new and current members to facilitate their care
• Educates Medical Group members on their health care team
• Assists with any concern or issues regarding customer service; including feedback regarding the office and/or PCP visit, changing PCP, referral process, resources etc.
• Provides service recovery by facilitating member’s needs by working directly with appropriate Office Manager and staff
• Meets one on one with members to educate and support them whenever possible
• May assist patients with various appointments and scheduling
• Conducts patient experience initiatives as needed
• Maintains routine communications with members providing timely follow up to ensure issues are resolved
• Educates members on clinic processes and programs
• Other duties as assigned by management

Benefits

• sign-on bonus
• discretionary awards
• 401(k) eligibility
• various paid time off benefits
• vacation
• sick time
• parental leave
• Employer-paid comprehensive medical, pharmacy, and dental for employees
• Vision insurance
• Zero co-payments for employed physician office visits
• Flexible Spending Account (FSA)
• Employer-Paid Life Insurance
• Employee Assistance Program (EAP)
• Behavioral Health Services
• 401k Retirement Savings Plan
• Income Protection Insurance
• Vacation Time
• Company celebrations
• Employee Referral Bonus
• Tuition Reimbursement
• License Renewal CEU Cost Reimbursement Program
• Business-casual working environment
• Sick days
• Paid holidays
• Mileage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED