Member Experience Specialist II
About The Position
Join SkyOne Federal Credit Union as a Full-Time Member Experience Specialist II in Lewisville, TX, and immerse yourself in a vibrant, collaborative work environment! This onsite role offers a unique opportunity to make a meaningful impact on our members' lives by providing tailored financial solutions. With a competitive pay range of $24.00 to $29.00 per hour, this position not only allows you to develop your skills but also fosters a culture steeped in performance, accountability, and respect. You will be part of an innovative team that thrives on enhancing the member experience, making every interaction a rewarding one. Your contributions will directly support our vision of effortless, member-focused solutions. Seize the chance to grow within an organization that values integrity and recognizes your hard work!
Requirements
- Strong leadership abilities are essential for inspiring a high-performing culture, as you will be responsible for coaching and developing team members while leading productive meetings and encouraging open communication.
- Proficiency in building relationships, combined with consultative sales skills, will empower you to engage members meaningfully, uncovering their needs and providing personalized solutions.
- A thorough understanding of our products and services, as well as compliance regulations, is vital for ensuring accurate and efficient service delivery.
- Experience in business development activities, including canvassing and outreach, is crucial for strengthening our connections with local businesses and community partners.
- Candidates should demonstrate adaptability and a commitment to ongoing learning to stay aligned with SkyOne's mission and strategic goals, contributing actively to branch and team success.
- Minimum one year of financial institution experience and one year of sales experience.
- Demonstrated success in sales, cross‑selling, or performance‑based roles.
- Strong coaching, mentoring, and communication skills (verbal, written, and phone).
- Proven ability to cross-sell products and hold effective, consultative conversations.
- Solid understanding of financial products and services.
- Proficient with Windows, Word, Excel, internet navigation, 10-key, and general typing.
- Goal-oriented, dependable, and able to maintain a high level of confidentiality.
- Demonstrates a professional presence, creative thinking, and a growth-oriented mindset.
- Must have a high level of interpersonal skills to handle sensitive and confidential situations.
- High level of professionalism, discretion, and confidentiality.
Responsibilities
- Elevating sales performance while delivering an exceptional experience to every member and business partner.
- Taking ownership of the branch's sales goals and inspiring fellow Member Experience Specialists to achieve excellence.
- Engaging in opening business accounts, conducting local canvassing, and uncovering opportunities to welcome new organizations into the SkyOne family.
- Acting as a strategic ambassador to our Select Employer Groups (SEGs) to strengthen existing partnerships and forge new connections.
- Championing the SOAR service and sales model to drive meaningful conversations that reinforce a culture of service excellence while enhancing community engagement and sales outcomes.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
