Member Experience Specialist

Girl Scouts of Connecticut•Newington, CT

2d•Hybrid

About The Position

The Member Experience Specialist manages and supports individual members and volunteers within an assigned region to help facilitate the Girl Scout experience and to meet the Council’s strategic objectives and membership goals. At all times, she/he must portray a positive image that is representative of council policies and procedures and promote customer service to internal/external stakeholders. The position involves remote work and local travel, with some evening and weekend work hours to meet organizational membership goals and objectives. The role requires collaborating with council staff across departments and local volunteers to effectively deliver the Girl Scout program experience to youth members, with significant community-organizing and support accountabilities.

Requirements

Bachelor’s degree in business, human services, education, or related field is preferred.
Ability to work with and manage a diverse group of volunteers and youth members.
Strong attention to detail.
Strong oral and written communication skills.
Team building skills and experience.
Conflict resolution skills and experience.
Reliable transportation along with documentation of a valid drivers’ license, required automobile insurance and safe driving record.
Reliability and commitment to the Girl Scout mission and team.
Knowledge of, or ability to learn about, the Girl Scout organization and current issues affecting girls and young women.
Ability to prioritize and meet deadlines successfully.
Proactive and collaborative team building skills and experience.
Understands usage of and is able to support our current members and recruit new members by using all GSOFCT technology and platforms available.

Nice To Haves

Representing GSOFCT in professional Girl Scout attire.

Responsibilities

Complete GSOFCT Staff Training modules and clearly understand the Girl Scout Leadership Experience.
Supervises and supports service unit leaders in order to ensure high-quality Girl Scouts programming is available to girls and adults in order to reach the council’s strategic objectives and membership goals.
Recruits new members (youth/adults) through various recruiting methods (in-person/virtual) within their assigned area of responsibilities.
Supports and participates in regular leader and service team meetings as needed in order to develop high-functioning service unit volunteers.
Creates, manages, and closes cases within GSOFCT established guidelines.
Successfully follows department and council Standard Operating Procedure to manage workflow and productivity.
Recruits, appoints, trains, and manages all service team volunteers within their assigned area.
Actively promotes GSOFCT and GSUSA activities for troops, girls, and families to our members.
Assumes duties of key service unit team members when positions are vacant.
Provides exemplary customer service when answering phones, returning calls, and responding to emails.
Works cooperatively and closely with all GSOFCT departments on an ongoing basis.
Interprets and implements GSUSA and council policies, procedures, and standards.
Identifies and provides conflict support among members as needed, in collaboration with department leadership staff.
Increases visibility and raises awareness of Girl Scouting in communities.
Assists and supports in the execution of the product sales programs.
Embrace and enhance a culture that values diversity and ensures that staff, youth, and volunteer efforts reflect the council’s commitment to diversity, equity, and inclusion.
Carry out other duties as assigned to carry out the successful implementation of council goals.